Bartender

Position Title: Bartender

Reports To: Restaurant Manager

FLSA Status: Non-Exempt

OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES:

Bartenders will be responsible to prepare and serve drinks to customers. Able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the bar or lounge.  Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.

RELATIONSHIPS: 

This position reports to the Restaurant Manager, retains relationships with peers and all other departments within the hotel/restaurant, maintains relationships with current and prospective customers and guests, and maintains relationships with suppliers, vendors, and others serving the Company or the property. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Please note that the essential job functions listed here are not all-inclusive, rather they indicate the types of activities normally performed by this position and, therefore, may be modified and revised.  Other duties may be required and assigned from time-to-time.

• Interact with customers; take orders for drinks and snacks.

• Plan and present bar menu.

• Serve snacks and drinks to the customer.

• Check identification of the guest to make sure they meet age requirements for purchase of alcohol.

• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.

• Prepare alcoholic and non-alcoholic beverages to guests.

• Serve Wine and Beer to guests.

• Arrange bottles and glasses to make attractive displays.

• Assess customers’ needs and preferences and make recommendations.

• Ability to sell or influence others for up selling and suggestive selling.

• Provide recommendations and suggestions to guest for choosing drinks and snacks.

• Serve customers in a friendly and helpful manner.

• Keep the bar counter and work area neat and clean at all times.

• Provide guidance to guests on hotel activities, dining options and general regional information.

• Determine when a customer has had too much alcohol and if required refuse further service politely.

• Demonstrate a thorough knowledge of food and beverage products, menus and promotions.

• Handle and move objects, such as glasses and bottles, using hands and arms.

• Clean up after customers and clean work area.

• Wash glassware and utensils after each use.

• Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc., if required.

• Perform physical activities such as lifting and stooping.

• Maintain liquor inventory.

• Collect payment for drinks served and balance all receipts.

• Handle an assigned house bank and follow all cash handling procedures as per hotel standard.

• Prepare inventory or purchase requisitions as needed to replenish supplies.

• Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests. 

• Stay guest focused and nurture an excellent guest experience.

• Comply with all food and beverage regulations.

JOB QUALIFICATIONS:

• One to two years of experience bartending.

• Excellent verbal and written communication skills.

• Must be able to speak, read, write, and understand English, and other languages are advantages.

• Good personality and positive interpersonal skills required.

• Food Handlers Card.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical demands commonly associated with the performance of the functions of this job. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, bend, lift, reach, handle, write and operate standard office equipment and telephone.  The employee regularly communicates with staff and customers.  The employee is frequently required to move about and reach for items.  The employee may occasionally lift and/or move up to 30+ pounds.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Environmental/Atmospheric Conditions: Environmental/atmospheric conditions commonly associated with the performance of this job. While performing the duties of this job, the employee will endure inside office conditions.

Gorman & Company is an Equal Employment Affirmative Action Employer