BDR

Description

PURPOSE:

The Business Development Representative is responsible for scheduling Sales and Service appointments.  

CORE DUTIES:

• Aggressively and cheerfully perform or ensure performance of any and all activities necessary to improve and maintain the highest possible Dealership Customer Satisfaction level. 
• Generate and maximize appointment and show ratio:
• Work to achieve goals set by management on a weekly, monthly, and yearly basis.
• Handle incoming calls using best practice phone script to maximize appointments.
• Respond to Internet leads within 15 minutes using best practice email templates
• Call Previous days unsold showroom traffic using the visit outcome script.
• Call future appointments to confirm using appointment confirmation script
• Make outbound calls daily to Sold Customers 
• Total understanding of the CRM process:
• Maintain accurate records in the CRM
• Complete and update the tasks on the “TO DO” list in CRM 
• Complete all tasks using the appropriate outline and script

Requirements

OTHER DUTIES:

• Demonstrate professional personal behavior:
• Treat all customers in an enthusiastic, courteous and helpful manner always striving for complete customer satisfaction
•  Dressing appropriately, as defined by dealership policies and procedures
•  Refraining from smoking in presence of customers
•  Dealing honestly and accurately with both customers and management
• Perform other duties as assigned by management

QUALIFICATIONS:  

• Know and understand the federal, state and local laws which govern customer contact
• Must follow Company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor 
• High school diploma or the equivalent
• Ability to read and comprehend instructions and information.
• Proficient computer skills. 
• Excellent communication skills.
• Ability to produce a minimum quota of appointments according to dealership standards. 
• Must be willing to work flexible hours