Bellperson

To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.   To provide assistance & services for guests in order to ensure guest satisfaction. This position pays $16.90/hour 

Responsibilities

• To assist in the transport and storage of guest luggage.


• To assist with guest packages.
  
  
  
  • transport to guest room
  
  
  • transport to guest meeting rooms.
  
  
  
  


• To properly "log" all trips originating from the "Bell Stand" on the Bell Activity Log.


• Responsible for a clean and "smart" appearance of uniforms and self.


• Knowledgeable about all Resort amenities.


• Proper posting of positions/locations.


• Assist guests with luggage when necessary


• Be able to give a warm and friendly welcoming to a guest “Welcome to Pacific Palms”, and consistently use the guest’s name.


• Escorting guests to room


• Be able to give room information ensuring proper operation of guest room facilities


• Able to work professionally under pressure


• Have property knowledge to give directions to guests


• Lift heavy objects up to 50lbs


• Be able to listen and respond to guest needs


• Assist guests with directions, getting transportation and have knowledge of local attractions and restaurants


• Keeping Storage area and office area clean and organized


• Keeping Bell Carts polished


• Assist Engineering in placing rain mats and caution signs out when rain starts


• Ensure cleanliness of Valet Drive and South Patio


• Delivering newspapers, Express Checkouts, mail or packages to guest rooms when requested


• Answering phone to provide information


• Tags the baggage with the proper claim checks and gives the guest his/her claim ticket for the baggage.


• Unloads the baggage from the car or taxi and assists guests inside the Resort.


• Directs guests to the Front Desk.


• Calls taxi or shuttle for guests as needed


• Assists the Bell Captain with all luggage storage and retrieval


• Loads the baggage in the cars or taxis for departing guests, thanking them for choosing our Resort.


• Controls the traffic flow in and out of the Valet Drive


• Notifies the Front Desk of VIP arrivals whenever possible


• Any and all reasonable requests of management

Qualifications

• Must possess excellent verbal & written communication skills. 


• Must have good math skills. 


• Able to stand for long periods of time.


• Must be able to exhibit excellent face to face customer service skills. 


• Willing to work varied shifts and days.  


• Must have a professional attitude and appearance.  


• Must possess a Valid Driver's license 


• Excellent customer service practices


• Adherence to departmental and property standards and procedures


• Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff