Bilingual Screener (English/Spanish) - Remote - PT

WELCOME TO ECI! 

Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill. 

Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI’s solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability. 

We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you!

Job Description:

The Bilingual Screener (English/Spanish)  position is responsible for contacting and screening discharged uninsured patients for government program eligibility, closes ineligible accounts and advances potential qualifying patients to the next level.

This is a hybrid position. Must live in Dallas-Ft. Worth, TX area and must complete the training in Richardson, TX. 

Primary Job Duties & Responsibilities

• Contacts patients to screen for government assistance programs and creates collaborative teamwork with those eligible for    application advancement
•  Uses clear, simple language to ensure understanding in English and/or Spanish
•  Complies with all state and federal laws regarding HIPAA and confidentiality requirements
•  Able to remain focused and productive each day with minimum supervision
•  Demonstrates respect for all individuals
•  Adheres to ECI’s Mission, Vision and Core Values
•  Other duties as assigned

Soft Skills Needed for the Ideal Candidate:

•  A compassionate heart and a sincere desire to assist patients during any phase of their application process
•  Strong work ethic demonstrated with excellent outcomes
•  Strong written and verbal communication skills
•  Desire to provide the best possible experience for our patients
•  Willing to work and contribute to a team environment
•  Ability to trouble-shoot problems
•  Listens effectively

Required Qualifications:

•  High School diploma / GED (or higher)
•  Bilingual English/Spanish
•  Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
•  Prior customer service experience desired
•  Required hours: 1pm to 5pm, M-F (some flexibility allowed)

Telecommuting Requirements:

•  Required to have a dedicated work area established that is separated from other living areas and provides information privacy,

Physical and Work Requirements:

•  Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer