Bodyshop Receptionist

Job Description

Position Summary

The Body Shop Receptionist is the first point of contact for customers and insurance partners. This role is responsible for creating a professional, welcoming experience while supporting daily front-office operations, scheduling, and administrative coordination within a fast-paced collision repair facility.

Key Responsibilities

• Customer Service & Front Desk


• Greet customers promptly and professionally (in-person and by phone).


• Schedule repair appointments and estimate consultations.


• Check customers in and out for vehicle drop-off and pick-up.


• Collect required documentation (insurance info, deductible payments, signatures).


• Explain basic repair process timelines and next steps.


• Maintain a clean, organized front office and waiting area.

Administrative Support

• Answer and route incoming phone calls.


• Respond to e-mails and online inquiries.


• Assist with data entry into management systems (e.g., CCC ONE or similar estimating software).


• Scan and upload documents, photos, and insurance paperwork.


• Process payments and issue receipts.


• Maintain filing systems (digital and physical).

Insurance Skills & Qualifications

• Strong communication and customer service skills.


• Professional appearance and demeanor.


• Ability to multitask in a fast-paced environment.


• Basic computer proficiency (Microsoft Office, email, shop management systems).


• Organized and detail-oriented.


• Cash handling experience preferred.


• Previous automotive or collision repair experience is a plus.

Work Environment

• Fast-paced collision repair facility.


• Frequent interaction with customers, insurance representatives, and technicians.


• Extended periods sitting, phone use, and computer work.

Performance Expectations

• Provide exceptional customer service.


• Maintain accurate documentation.


• Support shop efficiency through organization and timely communication.


• Represent the shop's brand and professionalism at all times.