Box Office Representative

The heart of Boston Ballet is the human experience. Through our living and breathing art, we forge human connections—between artist and attendee, teacher and trainee, friend and newcomer, one's outer and inner self. We believe that the community of employees that makes dance possible is better together when talented individuals with varied life experiences, identities, races, cultures and ideas are welcomed, encouraged, and heard.

The Box Office Representative is a part-time, front-line, non-exempt position that is responsible for selling single, group, and subscription tickets for Boston Ballet performances and for providing excellent customer service and accurate information to all patrons.

Essential Functions:

• Process subscriptions, exchanges, tickets, comps, group sales, refunds, donations, and gift cards using Tessitura (Boston Ballet’s customer relation management database)
• Balance and reconcile sales/exchange activities daily
• Receive and respond to inbound calls, messages, and emails with a high level of customer service and a focus on being friendly, energetic, patient, and empathetic, and with a strong ability to problem solve difficult situations
• Responsible for staying organized and aware of Box Office policies and general Boston Ballet information to accurately respond to customer inquiries, questions about subscriptions or ticket and discount information, performance schedule, casting, and special events
• Work at the theatre in the Box Office during performance weeks to process sales, distribute tickets, and resolve customer issues
• Perform various administrative tasks: dispense tickets in person and via mail, package subscriptions, accurately file orders

Please be sure to include a cover letter with your resume when you submit an application in order to be considered for the position.

• Bachelor’s Degree or relevant experience preferred
• Minimum of 1 year of experience in sales and customer service
• Strong customer service skills; professional, enthusiastic, and accurate with numbers and details
• Flexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environment
• Computer skills with the ability to use Microsoft Office, Excel, and Word
• Experience with Tessitura a plus
• Enthusiasm to contribute to a work environment that strives for diversity, equity, and inclusion
• Some evenings and weekends are required during performance weeks
• Hours vary based on labor needs