Breakfast Hostess

POSITION SUMMARY

The Breakfast Ambassador serves breakfast to guests in an effort to enhance their overall experience at the Hotel.

RESPONSIBILITIES

1. Feature breakfast items that appeal to customers who value health and wellness without alienating other guest demographics, based upon Brand guidelines.


2. Provide day of week rotation schedules for key items to increase variety per Brand guidelines.


3. Merchandise breakfast effectively by grouping and labeling breakfast options and featured items.


4. Maintain current collateral that meets brand standards.


5. Organize refrigerators, freezers, and dry storage area using the First In First Out (FIFO) rule to ensure that product with the closest expiration date is used first.


6. Use an order sheet with inventory pars when placing orders.


7. Keep daily logs up to date and filed correctly. 


8. Clean kitchen and breakfast area daily and attend to any spills or messes immediately.


9. Assist guests with any questions and be available to guests at all times.  

EDUCATION AND BACKGROUND REQUIREMENTS

High school diploma required

Previous customer service experience required

QUALIFICATIONS REQUIRED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS REQUIRED

Ability to work in a fast paced environment.

Understanding of food handling safety guidelines.

Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Ability to convey information effectively.

WORKING CONDITIONS

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires walking primarily on a hard, level surface throughout the workday. The employee is frequently required to stand, walk, stoop, kneel, crouch or crawl. Reaching above shoulder heights, below the waist or lifting as required. Occasionally lifts up to 25 pounds.

Environmental Conditions:

This job operates in a hotel environment. This role is routinely in contact with food. This role frequently comes in contact with cleaning chemicals.

Sensory Demands:

The noise level is low to moderate in the building. There will be frequent interruptions from guests and phone calls.

Mental Demands:

There are a number of daily deadlines associated with this position, which may cause stress to some individuals. The position must also deal with a wide variety of people and may encounter conflict.

WORK EXPECTATIONS

Regularly scheduled up to 40 hours per week, but overtime and weekend hours could be required at times.

AT-WILL EMPLOYER STATEMENT

H&W Management is an at-will employer.  This means that regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with our without cause of notice.  Nothing in this employee job description or in any document or statement, written or oral, shall limit the right to terminate employment at-will.  No officer, employee or representative of the company is authorized to enter into an agreement-express or implied-with any employee for employment for a specified period of time unless such an agreement is in a written contract signed by the President of the company.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

H&W Management is an Equal Employment Opportunity employer, and we comply with federal, state and local laws prohibiting discrimination.  No person shall be discriminated against in employment, training, promotions, transfers, rates of pay, layoffs, any form of compensation or any term or condition of employment on the basis of race, sex, color, religion, national origin, age, marital status, disability, tobacco use, gender identity, genetic information, military status, pregnancy or childbirth, status as a smoker or non-smoker, veteran status or any other protected class under federal, state or local law.