Business Office Assistant (Part-Time)

Job Summary:

The primary role of the Business Office Assistant is to provide support in regard to non-technical duties throughout the Business Office department. This role is an entry-level position, providing experience for later opportunities within the Business Office.

Essential Duties and Responsibilities:

Answer Phones

• Provide information for patient inquiries, if unable, forward call to appropriate person, or take a message.

Correspond with External Facilities

• Send operative reports and demographic sheets to external facilities.

Maintain Dictation Transmitting Process

• Ensure prior office visits have encounter forms and correct dictation.
• Fix errors or blanks on operative reports.

Prep Surgical Reports

• Stamp operative reports.
• Acquire operative reports from external facilities.
• Prepare surgery charge sheets.
• Pull operative reports for insurances requiring claims to be submitted with documentation.

Review Schedules

• Go through all upcoming office visits for the following day.
• Ensure insurance is on file.
• If a patient has an unpaid balance, make a note for the front desk staff to obtain payment.
• Ensure all self-pay accounts have payment arrangements in place.

Scanning

• Scan Explanation of Benefits into the system, along with other documentation.

Interpersonal Skills:

Professional Image

• Follow dress code.
• Project a pleasant and professional image per company policy.
• Wear identification while on duty.
• Come to work projecting an attitude that welcomes patients.
• Communicate name and role to patient.

Flexibility/Stressful Situation

• Respond with flexibility to changing work load and/or assignments.
• Stay organized and function under stressful situations.

Working Relationships

• Ability to establish and maintain effective working relationships with physicians, co-workers, and the public, that harbor a friendly, yet professional interaction.
• Demonstrate willingness to readily interact with other staff members and department leaders.

Initiative

• Exhibit initiative and self-directed behavior.
• Accept responsibility for own professional growth and personal conduct by seeking knowledge in work specific areas, taking advantage of opportunities at work to observe and volunteer.

Independence

• Ability to work independently, make decisions, and solve problems.

Other Duties

• Perform other duties as directed/required, to ensure efficient operations of Premier Bone & Joint Centers.

Adherence to Facility/Departmental Policy:

Confidentiality

• Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards.

Attendance/Punctuality

• Maintain a good attendance record and arrive to work punctually.
• Utilize established time clock system appropriately.

Overtime

• Able to substantiate overtime, minimize overtime and adjust hours as needed.

Cell Phone Use

• Cell phone may be used for business purposes only.
• Utilize cell phone for personal use only during breaks or meal periods out of the public eye.

Care of Environment, Equipment, and Supplies:

Clean, Neat, Safe Environment

• Maintain a clean, neat, and safe environment for patients and staff, including personal work areas.

Office Equipment Skills/Malfunctioning Equipment

• Utilizing correct/safe technique when using equipment and notify manager of malfunctioning equipment.

Education:

• High School Diploma or Equivalent - Required

Experience:

• Experience in Healthcare Setting - Preferred

Physical Requirements:

• Seeing - Must be able to read reports and use a computer - Constant
• Hearing - Must be able to hear well enough to communicate with patients, physicians, medical staff, administrative staff, insurance companies, and co-workers - Constant
• Speaking - Must be able to verbally communicate with patients, physicians, medical staff, administrative staff, insurance companies, and co-workers - Constant
• Grasping - Must be able to write and type - Constant
• Standing - Occasionally
• Sitting - Constant

Weight Demands:

• Lifting - Must be able to lift up to 10 pounds or less - Constant

Working Conditions:

Environmental Hazards

• The fast paced environment may lead to increased levels of personal stress and demand high mental acuity.

Physical Hazards

• Physical harm is possible when performing physical requirements, as listed above.
• Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.

Unique Work Schedule/Travel

• May be required to work after hours, on weekends, or holidays.
• May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state.

Employee Statement of Understanding

I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.

Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees’ supervisor.