Busser

Description

Under the direction of the General Manager (GM) and management team, the Busser works as part of the service team to ensure that each guest to Pizza Nova receive outstanding service and have a great experience at the restaurant. Employees will execute the key tasks to ensure the restaurant is clean and presentable, guests are being attended to, and will help their teammates in other assignments as needed. Successful employees place a priority on providing great customer service, are proactive in carrying out duties to Pizza Nova standards and are team players.

Essential Duties

The busser’s primary objective is to ensure the cleanliness of the restaurant, ensuring it is always up to Company standards.

• Clean and reset tables in the dining area. Includes clearing tables of all used dishes and glasses, sanitizing tables and chairs, and ensuring tables and chairs are neat and presentable.
• Bring water to the tables and refill as needed.
• Pre-Bus: proactively and efficiently removing items the guests are done with. This is done by asking if you can clear items from the table. Ensure you follow best practices such as avoiding reaching across a guest’s face or stacking too many dishes.
• Assist with carrying out food and drinks to the guest at their table, following proper procedures for placing items in front of the guest.
• Monitor Bus Stations: placing dirty dishes in the appropriate bins and taking them back to the dish washing area before they are full. Ensure towels for wiping tables are changes out to keep them fresh.
• Sweeping the dining area to make sure floors are clean and free of trash and debris. Ensure trash cans are clean and that trash is taken out before they get full.
• Be alert of any accidents or spills and promptly clean them up following proper procedures (e.g. marking of spills, using appropriate equipment to clear glass, etc.).
• Be attentive to the guests and notify their server if additional items are needed.
• All employees are expected to follow proper cleaning and handwashing standards.
• Additional duties and projects, such as deep cleaning tasks, will be assigned as needed.

Requirements

• Possess a service-oriented mindset: outstanding customer service skills, effective interpersonal skills, and have a desire to help others.
• Previous experience working in the hospitality and service industry is a plus.
• Clear and effective communication skills.
• Ability to stay organized, prioritize work, and ensure timely task completion in a busy, fast paced, and often changing environment.
• Be willing and able to help the team to support the delivery of a top-notch guest experience.
• Possess and maintain all appropriate certifications (i.e. Food Handlers Card, LEAD Training, etc.).
• Weekend, evening, and holiday availability is a must for this position.

Working Environment

The primary working environment is a busy restaurant setting. Employees in this environment will be exposed to many types of hazards including but not limited to heavy objects, cooking equipment, wet surfaces, hot surfaces, and crowded spaces. Employees working in hazardous areas are required to comply with all applicable safety provisions.

Additional Information

• This is a part-time, hourly position.
• A current Food Handler Card is required for all staff. If one is not available upon hire, the employee will be given 30 days to secure and present the card. Visit the San Diego Food Handler Program Site for more information and a list of options to obtain a card.
• A current Responsive Beverage Service certification. If one is not available upon hire, the employee will be given 30 days to secure and present the card. Visit https://www.abc.ca.gov/education/rbs/ for more information.
• Restaurant hours: 11am - 9pm, Sunday - Thursday | 11am - 9:30pm, Fridays and Saturdays.
• Position is tip eligible. Hourly rate is set to minimum wage in effect.