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Caesars Rewards Representative - Part Time (Tropicana Atlantic City)

Job Description - Caesars Rewards Representative - Part Time (Tropicana Atlantic City)

Description
  • Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications.

  • Always is available to assist with other duties when required to do so, or as directed by the supervisor.

    $17.00 Per Hour 

     



Responsibilities
  • Interacts with all casino related departments.
  • Promotes positive customer service.
  • Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.
  • Assists with the resolution of player complaints and problems.
  • Has view only access to E-Promo account information.
  • Regular attendance for scheduled work required.
  • Provides Family Style Service at all times.
  • May perform other duties as assigned.
  • Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.
  • Greeting daily Line Runs and Charters while providing Family Style Customer Service. 
  • Reconciling Bus Coupons 
  • Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.


Qualifications
  • High school diploma or equivalent experience preferred.
  • Knowledgeable of general information regarding facilities, and amenities; skilled in both casino and hotel computer systems.
  • Required to perform the customer service standards of the department.
  • Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.

    CER license is required 

 



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