Care Coordinator

Care Coordinator

Department:                     Care

Exempt or Non-Exempt:  Non-Exempt, Part-time

Reports to:                        Director of Congregational Care

Direct Supervisor of:        N/A

Tier:                                   Implementation Tier

Work Schedule:                Tues-Fri 9-4 (occasional evening/weekend hours for events)

Our vision: leading all generations to find and follow Jesus for the flourishing of our city and beyond

PURPOSE OF THIS POSITION

The Care Department seeks to advance and support the vision through love, relationships and encouragement.  The department staff facilitate people’s spiritual formation by directly providing pastoral care and by equipping the ministers of the church (pastors, elders, & deacons) to do the same.

The Care Coordinator supports the Care Department and the vision for Highland Park Presbyterian Church primarily through administrative, logistical and program support for the care team.

DESIRED RESULTS/IMPACT OF THIS POSITION

• The director and pastors of the Care Dept. will have their administrative, logistical & event/program coordination needs met, helping them to successfully focus on their pastoral duties.


• The pastors of all departments will receive adequate and standardized administrative assistance and event coordination for funerals, receptions, & committals.


• Care dept. ministry events & programs will be successfully planned & hosted


• The Deacons’ Memorial Service Team will be adequately supported for event/program coordination, administrative assistance, and volunteer organization


• The Care Dept. will function as a cohesive staff team & be fully resourced to ‘play their position’ effectively; volunteers will be equipped/enabled to meet their team goals


• Members will be guided through “End of Life” planning for themselves and/or family members

KEY RESPONSIBILITIES

Care Ministry

• Maintain Hub data for our members and guests regarding deaths, births, marriage, prayer requests, and relevant life event details


• General administrative support for Care Dept. pastors with Hub scheduling, food services, purchasing, invoices/billing, communication (Hub, email, & phone)


• Care Ministry event coordination (communications, logistical planning, & event set-up, greeting & hosting, volunteer recruitment & organizing, etc.). [Note: these events sometimes take place on evenings & weekends; supervisor may adjust weekday hours to compensate when/as appropriate in accordance with the guidelines outline in the Personnel Manual.]

Funerals/Inurnments

• Scheduling necessary staff, Deacon Service Team volunteers, and contract workers (extra musicians/soloists /choir, valet parking, catering) required for funerals & inurnments.


• Assist pastors and director of congregational care as they work with families to plan & conduct funerals/inurnments by providing administrative support & coordinating logistics.


• Onsite “event management” funerals, inurnments, & receptions by coordinating logistics and managing staff, volunteers, & guests Facilitate columbarium sales & associated logistics.

Columbarium

• Administration related to Columbarium including communication with covenant partners, application approval and tracking, uploading documents and software management

EDUCATION, EXPERIENCE, SKILL REQUIREMENTS 

• Education: Bachelors’ Degree from an accredited collegiate/university institution, preferred


• Experience: Prior work (whether paid or in a significant volunteer role) in a church or relevant professional / non-profit setting is preferred. Life experiences with grief, fear, anxiety, confusion, joy, & most of all, hope, are also relevant.


• Knowledge and Skills: Strong communication skills, proficient in MS Office, general computer skills, understands the complexities of grief, strong people skills (empathetic & a good listener)


• Abilities: Physical Abilities – desk and computer work. Oversee the staging of our memorial venues and reception facilities; light event set-up (flowers, preparation of meeting & course materials, occasional shopping trips, etc.)


• Gifts: Administrative Leadership, Mercy, Compassion, Discernment

WORKING CONDITIONS AND ABILITIES

• Frequent lifting under 30 lb


• Ability to maintain composure under pressure

WORKPLACE EXPECTATIONS

• Loves Jesus, the people of HP Pres, the city of Dallas and the world


• Affirms and supports ECO (our denomination) Essential Tenets


• Acts as an advocate of the culture and vision of HP Pres


• Commits to and exhibits our Team Culture Values:
  
  
  
  • Deeply abiding in Jesus
  
  
  • We > Me
  
  
  • Defiant joy in the trenches of ministry