Caregiver Coordinator

Summary:

The Care Coordinator plays a vital role in ensuring the success of Griswold Home Care by focusing on the recruitment, engagement, and retention of caregivers. This individual will serve as the primary point of contact for active caregivers, maintaining strong communication and supporting professional development. The Care Coordinator is also responsible for monitoring caregiver performance, addressing issues in alignment with company policy, and coordinating ongoing training and recognition programs.

Key Responsibilities

Recruitment & Onboarding

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  Assist in sourcing, screening, and interviewing caregiver candidates.

  
  


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  Support new hire onboarding to ensure a smooth transition into the company.

  
  


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  Partner with leadership to meet staffing needs and maintain a robust caregiver pipeline.

  
  

Caregiver Engagement & Retention

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  Serve as the primary contact for all active caregivers, conducting regular check-ins by phone, email, or in person.

  
  


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  Build positive relationships with caregivers to keep them engaged and connected to the company mission.

  
  


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  Coordinate caregiver recognition initiatives, accolades, and appreciation activities.

  
  

Performance Management

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  Monitor caregiver performance and provide feedback.

  
  


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  Document and issue verbal/written warnings in accordance with company policies.

  
  


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  Recommend performance improvement actions, retraining, or additional support as needed.

  
  

Training & Development

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  Track training compliance and schedule required trainings through Activated Insights and other company platforms.

  
  


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  Identify opportunities for skill development and career growth for caregivers.

  
  


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  Maintain training records and ensure regulatory compliance.

  
  

Administrative & Coordination

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  Maintain accurate caregiver records in the company database.

  
  


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  Generate reports on recruitment, retention, performance, and training.

  
  


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  Collaborate with management to improve caregiver satisfaction and reduce turnover.

  
  

Qualifications

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  Previous experience in caregiver coordination, human resources, or staffing preferred (home care or healthcare setting a plus).

  
  


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  Strong communication and interpersonal skills with the ability to build trust and rapport.

  
  


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  Highly organized with excellent attention to detail.

  
  


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  Ability to handle confidential information with professionalism and discretion.

  
  


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  Proficient in Microsoft Office, scheduling systems, and HR or caregiver management platforms.

  
  


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  Knowledge of caregiver compliance and training requirements preferred.

  
  

Additional duties as needed - this job description reflects assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned, and it can be changed or altered at any time