Caregiver Supervisor

Job Title: Caregiver Supervisor
Department: Preferred Care at Home of Virginia Beach

Position Summary

The Caregiver Supervisor is responsible for overseeing all field caregivers within a non-medical home care agency. This role ensures that clients receive safe, high-quality, and compassionate care in their homes. The Caregiver Supervisor provides direct supervision, coaching, and support to caregivers; conducts client home visits; ensures compliance with state home care regulations; and serves as a key liaison between clients, families, caregivers, and office staff.

Key Responsibilities

Caregiver Supervision & Field Oversight

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  Supervise Home Care Aides (HCAs), Certified Nursing Assistants (CNAs), and Personal Care Aides (PCAs) providing in-home services.

  
  


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  Conduct routine and unscheduled supervisory visits in client homes.

  
  


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  Observe caregiver performance to ensure adherence to care plans and agency standards.

  
  


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  Provide real-time coaching and corrective action when necessary.

  
  


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  Participate in caregiver recruitment, interviewing, onboarding, and orientation.

  
  


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  Conduct performance evaluations and competency assessments.

  
  

Client Care & Quality Assurance

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  Ensure services are delivered according to individualized care plans.

  
  


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  Complete initial client introductions when appropriate.

  
  


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  Perform regular client quality assurance visits and satisfaction checks.

  
  


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  Investigate incidents, complaints, or concerns and document findings.

  
  


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  Update care plans in collaboration with the Director of Nursing or Administrator.

  
  


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  Monitor client condition changes and communicate concerns promptly.

  
  

Scheduling & Staffing Support

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  Collaborate with scheduling coordinators to ensure proper client coverage.

  
  


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  Address call-offs and urgent staffing needs.

  
  


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  Assist in matching caregivers to clients based on skills, personality, and client needs.

  
  

Compliance & Documentation

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  Ensure compliance with state home care regulations and agency policies.

  
  


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  Maintain accurate caregiver and client documentation.

  
  


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  Verify caregiver certifications, background checks, and required training are current.

  
  


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  Ensure proper documentation of supervisory visits and incident reports.

  
  


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  Support readiness for state surveys or audits.

  
  

Training & Professional Development

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  Identify caregiver training needs and coordinate in-service education.

  
  


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  Reinforce infection control, safety protocols, and client rights.

  
  


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  Provide mentorship to new caregivers during probationary periods.

  
  

Qualifications

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  High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare or related field preferred.

  
  


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  2–5 years of experience in home care, personal care services, or a related field.

  
  


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  Prior supervisory experience in a home care setting strongly preferred.

  
  


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  Knowledge of state home care regulations and compliance requirements.

  
  


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  Strong leadership, organizational, and communication skills.

  
  


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  Valid driver’s license and reliable transportation for field visits.

  
  


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  Proficiency in home care software systems and Microsoft Office.

  
  

Core Competencies

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  Strong leadership and team-building skills

  
  


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  Conflict resolution and problem-solving ability

  
  


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  Excellent documentation and compliance awareness

  
  


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  Compassionate, client-centered mindset

  
  


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  Ability to work independently in a fast-paced environment

  
  

Work Environment

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  Combination of office work and frequent travel to client homes.

  
  


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  On-call rotation may be required.

  
  


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  Occasional evenings or weekends based on client and staffing needs.

  
  


• Required to work PRN for caregiver call outs.  PRN will take precedence over supervisory role when necessary to cover shifts that are open.  This is non-negotiable for this position.


• This position is for 20 hours a week but with PRN hours in addition to supervisory role hours will be closer to 40 hours a week.  Some weekends may be required as needed.

Physical Requirements

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  Ability to travel locally daily.

  
  


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  Ability to sit, stand, bend, and walk for extended periods.

  
  


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  Ability to lift up to 25 pounds if assisting with caregiver demonstrations.

  
  

Compensation & Benefits

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  Competitive salary based on experience

  
  


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  Mileage reimbursement for client visits

  
  


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  Paid time off 

  
  


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  Professional development opportunities