Case Manager

Position Summary
The Case Manager is responsible for delivering high-quality, client-centered case management services that meet agency, state, and billing requirements. This role ensures timely engagement, accurate documentation, and consistent service delivery to support client stability, safety, and progress.

Key Responsibilities

Client Engagement & Scheduling

• Schedule all client appointments monthly in Empathic as billable services to ensure required monthly contact points and billable service requirements are met.


• Contact new clients via phone and email within 1–2 business days to schedule the first visit.


• If a client cancels or misses an appointment, make every effort to reschedule before the end of the month.


• Document all rescheduling attempts and communication efforts under Business Intake → Contact Notes in the client chart.

Service Delivery & Monitoring

• Review client contacts and service delivery during each supervision session to ensure consistency and compliance.


• Complete and maintain required assessments for each client:
  
  
  
  • Functional Assessment (FA)
  
  
  • Crisis Plan (CP)
  
  
  • Individual Family and Community Support Plan (IFCSP)
    Update each document every 180 days or earlier if clinically indicated.
  
  
  
  


• Ensure all client files include:
  
  
  
  • A Diagnostic Assessment (DA) completed within the past 180 days
  
  
  • A CASII assessment
  
  
  
  


• Ensure Diagnostic Assessments are updated every three years.

Documentation

• Complete documentation of all client and collateral contacts (e.g., visits, phone calls, referrals, provider communications) within 3 business days.


• Document all attempted client contacts and missed appointments.


• Follow agency protocol for client discharge and case closures.

Administrative Responsibilities

• Track and submit mileage and parking expenses within 30 days following the end of each month.


• Submit Request for Service Authorizations at least 30 days before expiration, including:
  
  
  
  • Diagnostic Assessment
  
  
  • Functional Assessment
  
  
  • IFCSP
  
  
  • Eligibility Form (SMI)
  
  
  
  

Caseload & Coverage

• Carry a caseload of 12–15 clients.


• Provide coverage for other Case Managers when they are out of the office, as needed.


• Refer clients to crisis services for emergencies occurring outside business hours.


• Case Managers do not transport clients or family members in personal vehicles.

Training & Professional Expectations

• Attend monthly Arubah trainings and any additional trainings assigned by the Treatment Director.


• Occasionally meet with clients outside standard business hours to address emergent needs, in consultation with the supervisor.

Pay:

$24-$26 per hour

Education & Experience

• Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, or a related field .


• Master’s degree in a behavioral health field preferred, especially for programs requiring diagnostic knowledge.


• Minimum 1–2 years experience in case management, mental health services, social services, or community-based work.


• Experience working with individuals with Serious Mental Illness (SMI) or high-needs populations strongly preferred.