Case/Care Manager

• Conduct assessments and develop care plans tailored to client needs


• Coordinate care and resources to support clients in achieving their goals


• Work collaboratively with families, caregivers, and healthcare providers


• Monitor progress and provide updates to ensure clients receive exceptional care


• Develop and maintain an accurate and thorough knowledge of all program requirements


• Develop and maintain skill set on tools required to perform job tasks in timely and accurate manner including specialized computer software


• Develop and maintain accurate knowledge of, and monitor compliance with, HIPAA and agency confidentiality policies


• Comply with HIPAA and agency confidentiality policies and report any potential issues immediately


• Effective Time Manager


• Demonstrate professionalism in relationships with customers/co-workers/supervisors to build rapport while refraining from inappropriately familiar personal relationships


• Complete and attest to accuracy of payroll records, and submit for review and processing according to agency schedule


• Professional with positive approach to enhance engagement rate


• Personal integrity and ethical standards at the highest level


• Commitment to customer service


• Self-Directed, Organized, Team Player


• Strong communicator, including ability to write clear, concise documentation within 24 hours

• Degree in social work, RN, or LPN, preferred.

•  Experience with community resources related to social determinants of health (i.e., Veterans, Medicare, Medicaid, Community resources, etc.).

• Remote abilities, duties will be performed from a home office, must have high speed internet access and ability to work in a private environment for HIPAA compliance.

• In person assessments will be required on a monthly basis.

• Computer proficiency in Microsoft Word, Excel, and Outlook. Must be technologically adept and able to learn new software.

• Ability to pass a Criminal Background Check, Drug Screen, and DMV Check at hire and randomly as required by company policy.