POSITION SUMMARY: Courteously and efficiently interact with guest to ensure their satisfaction while dining, in accordance with all Company standards and procedures. Provide friendly, attentive and timely service creating an exceptional experience for all of our guests.
POSITION RESPONSIBILITIES/DUTIES:
Responsible for taking phone orders for delivery
Responsible for practicing, supporting and promoting Pop Up Pizza and Play LV properties at all times
Inform immediate supervisor of any product shortages and equipment needs
Carry work cards at all times during shift
Behave in a positive, professional manner that reflects Pop Up Pizza and Play LV practices
Practice and observe safety rules and regulations and encourage others to do so. Comply with Board of Health Standards
Maintain personal grooming and uniform standards pursuant to Pop Up Pizza and Play LV policies
Display knowledge of all emergency procedures and know where the MSDS booklet is located for your area
Inform managers on duty of any Team Member of guest opportunities
Ensure proper service
Ensure the efficient and smooth operation of the restaurant
Use all cash handling procedures
Have detailed knowledge of the facility and its amenities
Have a complete knowledge of all food and beverage menu items including their preparation, ingredients, cooking methods, portions and prices
Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items
Run cash register and handle money
Ensure employee safety
Remove debris (napkins, straws etc.) from the floors if necessary
Responsible for register bank and all money, charges and comps collected during a shift
Have knowledge of all methods of check tendering (cash, comp, coupon, credit cards, gift certificates ETC.)
Balance all checks at the end of the Shift and turn in work, in a neat and organized manner
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Requirements
EDUCATION and/or EXPERIENCE:
Required:
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Must manage time effectively with minimum supervision.
Must be able to obtain all required work cards for the jurisdiction in which the property is located. Including but not limited to Non-Gaming Card, Clark County Food Handler Card and Alcohol Awareness card.
Adhere to all Company and department policies and procedures.
Practice the Ten/Five rule consistently with internal and external guest.
A minimum of one – year experience in a fast paced high energy service environment.
Preferred:
MICROS experience
Previous experience working in a similar resort setting
CERTIFICATES, LICENSES, REGISTRATIONS:
Alcohol Awareness Card
Food Handlers Card
KNOWLEDGE/SKILLS/ABILITIES:
Excellent customer service skills.
Interpersonal skills to effectively communicate with all business contacts.
Ability to effectively communicate in English, in both oral and written forms.
WORK SCHEDULE/HOURS:
Regular scheduled hours
Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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