Catering Associate (Part-Time)

PURPOSE STATEMENT

Responsible for patient food service on assigned units, e.g., menu selections, tray assembly, tray delivery and pick up, special requests and needs, in-between meal food delivery.

ESSENTIAL FUNCTIONS

• Exhibit a friendly, caring attitude to patients when introducing the Catering-to-You program, taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.
• Take patients menu selections prior to each meal.
• Comply with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Assemble trays according to patient’s menu on tray tickets in a timely and accurate manner.
• May operate cash register/point of sale devise during serving periods as needed.
• Interact with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
• Complete catering rounds after passing trays to inquire if patient needs anything else.
• Retrieve trays from patients’ rooms shortly after completing round.
• Maintain accurate and current information for each patient on assigned unit(s).
• Assist dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
• Communicate any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures.
• Adhere to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
• Contribute to patient satisfaction goals by providing quality service.
• Comply with federal, state and local health and sanitation regulations and department sanitation procedures.
• Maintain a clean, sanitary working environment.
• Follow HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Complete all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Identify and utilize cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.
• Utilize equipment in performing job functions according to department’s safety procedures.
• Follow facility and departmental safety policies and procedures to include incident reporting.
• Follow facility and departmental infection control policies and procedures.
• Follow the facility’s protocols for Hazardous Materials and Waste Program.
• Adhere to Emergency Preparedness Program. Participates in disaster drills, as appropriate.
• Adhere to Life Safety Program and participates in fire drills as appropriate.
• Respond to utility failures following department guidelines.
• Participate and attends departmental meetings and staff development programs, as appropriate.
• Exhibit pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, patients, and visitors.
• Read and comply with all policies and procedures of Morrison and Compass as appropriate.
• Perform other tasks as may be assigned.
• Maintain regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school education; or up to one-month related experience or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. 
• Ability to effectively present information in one-on-one and small group situations to patients, families and associates of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratio, and percent.
• Possess necessary skills to effectively operate hospital’s admission, discharge and transfer (ADT) system and other computer-based systems, which manage patient-care records.
• Ability to apply common sense understanding to carry out instructions furnished in written, or oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.
• While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; The employ is occasionally climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The employee must occasionally lift and/or move up to 100 pounds.