CC Member Relationship Specialist 1 (Part Time 30)

Join Summit Credit Union as a Contact Center Member Relationship Specialist! 

Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team!

What You’ll Do:

• Serve members with excellence via phone and video—voice calls and video are your top priority!


• Build trust and rapport by understanding members’ needs and recommending products and solutions that strengthen their financial well-being.


• Solve problems creatively and go above and beyond to exceed expectations.


• Take ownership of member situations, follow up as promised, and help us continually improve our service.


• Work collaboratively as part of a dynamic Contact Center team.


• Adapt and respond to changing situations and multiple priorities in a fast-paced work environment.

What You Bring:

• A passion for service and a knack for building relationships.


• Experience in customer service, call centers, or financial environments (minimum two years preferred).


• Strong communication skills—both written and verbal.


• Ability to multitask and stay organized in a busy setting.


• Basic/intermediate Microsoft Office skills and comfort with digital tools.


• High school diploma or equivalent required.

Why Summit?

• Supportive, inclusive culture—we’re people helping people!


• Opportunities for growth, training, and development


• Saturday hours required on a rotational basis


• Comprehensive benefits package, including:
  
  
  
  • Health, dental, and vision insurance
  
  
  • Retirement savings plan with employer match
  
  
  • Paid time off and holidays
  
  
  • Employee wellness programs
  
  
  • Tuition reimbursement
  
  
  • Career advancement opportunities
  
  
  
  

Ready to inspire, connect, and act? Apply today and help us make Summit Credit Union the best place for our members—and for you!