Client Advisor, Chestnut Hill

Sales & Key Holder Duties

• Drive retail performance by consistently meeting or exceeding sales goals, improving key performance indicators (KPIs), and supporting the client experience through effective team selling strategies.
• Perform key holder responsibilities, including overseeing opening and closing procedures, securing the facility, and maintaining business readiness.
• Maintain high standards of visual merchandising, ensuring retail displays are current and aligned with seasonal promotions and brand guidelines.
• Assist with inventory management, helping to monitor inventory levels, inbound/outbound inventory movements, inventory counts, and accurate inventory records

Guest Experience & Front Desk Operations

• Warmly greet all guests and ensure an effortless check-in and check-out process, performed with elegance and discretion.
• Consistently maintain a professional and polished demeanor while answering calls, managing bookings, and handling guest inquiries.
• Anticipate guest needs and personalize their spa journey with thoughtful touches and accurate information.
• Handle appointment changes and scheduling adjustments with efficiency and grace.

Team & Service Coordination

• Liaise between spa therapists, estheticians, and management to ensure a seamless flow of services and schedule accuracy.
• Communicate treatment preferences and special requests clearly to the service team.
• Support service excellence by proactively preparing for each guest’s arrival, such as confirming beverage preferences, ensuring room readiness, or noting VIP status.

Administrative & Operational Support

• Maintain spa software with up-to-date bookings, precise guest records, and thorough service notes.
• Responsible for opening/closing procedures to ensure the spa is secure & prepared for business operations, and maintaining accurate records
• Process payments, apply discounts or packages as necessary, and ensure all transactions are completed smoothly.
• Monitor front desk supplies and retail product inventory, assisting with merchandising and product education as needed.
• Assist in enforcing sanitation, safety, and cleanliness protocols in the reception area and common spaces.

• High School diploma; additional education—such as a degree or coursework in hospitality, wellness, or business a plus
• Minimum of 2+ years of experience in retail, guest service or related industry; luxury experience a plus and/or wellness & beauty preferred
• Proven track record of high performance & meeting goals
• Proficiency in various software/programs/applications with an ability to learn new software easily; experience with Microsoft Office, point-of-sale (POS) systems, familiarity with spa or salon scheduling software is required (Mindbody, Booker & Zenoti, etc.)
• Excellent communication skills – written & verbal; maintaining a warm, professional & guest-first approach with all customer communications
• High attention to detail & strong organizational skills with an ability to handle multiple projects & demands
• Solution-oriented, with the ability to remain calm in fast-paced and dynamic environments.
• Collaborative, adaptable, and fully committed to upholding the brand experience.