Client Experience Coordinator- Kids Gym

Description

Our Purpose:

This company committed to providing a safe, nurturing, and fun environment to foster learning, play, exploration, and a safe sensory experience. We provide children with a fun and motivational environment to help them in areas of strength, movement, sensory processing, communication, positive behavior modification, social interactions, and self-care skills. We do this by accepting children of all abilities and utilizing the most effective sensory-safe equipment and designing programs for neurological development.

Our activities, programs, and retail location make it possible for us to provide social and physical opportunities through state funded programs. As a result, this company is an amazing example of how we can help all children grow and develop by providing an all-inclusive environment.

Goal: We believe in providing a place where all families and children feel welcome and accepted for who they are. Our inclusive environment brings resources and a safe haven to communities worldwide. Finally, a Place Where You Never Have to Say, “I’m Sorry”.

Our business hours are 7 days a week

Job Description:

Our Client Experience Coordinator will use Mind Body Software, have full knowledge of all services and prices in the gym. Understand each piece of equipment in the gym and know what to recommend when seeing a child having difficulty. As a Client Experience Coordinator, you will be responsible for maintaining the day-to-day operations.

Responsibilities include but not limited to:

• Assist in managing coaches/Training new staff/new hires
• Respond to emails
• Oversight cleaning
• Conflict resolution between coaches and administrative staff
• Collaborate with coaches/ check in with needs of each
• Assist in implementing all project and activity curriculum
• Promote services, classes, and special events
• Effectively and efficiently use the Mind Body Software
• Participate in marketing meetings/ suggest ideas
• Understand and effectively communicate the state funded resources to guests
• Update social media with any gym changes
• Manage day of schedule changes