Client Experience Coordinator (Medical Aesthetics)

About Juvenessence

Juvenessence is a premier aesthetics practice dedicated to helping clients look their best through personalized care, advanced treatments, and exceptional service. We pride ourselves on creating a welcoming, professional, and client-centered environment.

Position Summary

The Client Experience Coordinator is the first point of contact for clients at Juvenessence and plays a critical role in delivering an outstanding client experience. This position is responsible for greeting clients, managing appointments, handling administrative tasks, and supporting daily clinic operations with professionalism and warmth.

Key Responsibilities

• Greet clients promptly and professionally, creating a welcoming first impression

• Check clients in and out efficiently while maintaining confidentiality

• Schedule, confirm, and manage appointments using the clinic’s scheduling system

• Answer incoming calls, respond to inquiries, and direct messages appropriately

• Collect payments, process transactions, and explain services or packages as needed

• Maintain accurate client records and update information as required

• Coordinate with clinical staff to ensure smooth daily operations

• Keep the front desk and reception area clean, organized, and presentable

• Assist with administrative tasks such as filing, data entry, and inventory tracking

• Uphold Juvenessence’s standards for professionalism, discretion, and client care

Qualifications & Skills

• High school diploma or equivalent required; additional education a plus

• Previous front desk, customer service, or medical/aesthetic office experience preferred

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• Ability to multitask and remain calm in a fast-paced environment

• Proficiency with computers, scheduling software, and basic office tools

• Professional appearance and customer-focused mindset

• Experience handling payments and POS systems is a plus

What We Offer

• Competitive pay based on experience

• Supportive, team-oriented work environment

• Opportunities to learn about wellness and aesthetic services

• Employee discounts on services and products (if applicable)

• Growth opportunities within a growing wellness practice