Client Representative

About the role

• This is a 28 hour per week position and the schedule will be Tuesday - Friday from 9:30 am to 5 pm with a 1 hour lunch break. Our Client Representatives are often the first contact for individuals seeking mental health counseling. Therefore, it is imperative that our Client Reps have the ability to remain calm, respectful, genuine and kind during these interactions. Client Reps must show grace even when the circumstances are difficult. Client Reps will be juggling many different tasks and will serve as a support not only to clients but also to the counselors.

What you'll do

• CLIENT INTERACTION:
  Answer phone calls and respond to voicemails in a timely manner
  
  Schedule counseling Intake appointments for clients
  
  Offer a friendly environment for clients in the waiting areas
  
  Maintain new client paperwork (EHR)
  
  Take client payments and log on money transmittal sheet
  
  COUNSELOR INTERACTION:
  Update counselors’ schedules
  
  Communicate cancelations and rescheduled appointments with counselors
  
  OFFICE TASKS: 
  
  Submit time sheets to the Financial Administrator in a timely manner
  
  Participate in annual Quality of Care Review
  
  PERFORMS OTHER DUTIES AS ASSIGNED
  
  ETHICAL BEHAVIOR:
  All Living Well Professional Counseling employees are held to the highest ethical standard and agree to follow the AACC Code of Ethics, which can be found at https://www.aacc.net/wp-content/uploads/2017/10/AACC-Code-of-Ethics-Master-Document.pdf or a copy can be requested from office admin. This is in addition to the LWC Ethical Code of Conduct.
  
  COMPLIANCE WITH POLICY:
  All Living Well Professional Counseling employees are expected to review and adhere to all agency policies and to ask questions if they are uncertain about a policy.
  
  TRAINING:
  All Living Well Professional Counseling employees will complete orientation within the first 30 days of employment that includes a review of agency policies as well as specific training related to that employee’s job. Other trainings will be assigned based on the role of the counselor and the site at which he/she will work. Employees are expected to complete all trainings by the assigned due date.
  
  

Qualifications

• High School diploma or GED equivalent
• Some experience in office setting work and customer service is preferred.