Client Schedule Coordinator
PureDropIV is a women-owned, nurse-led business providing on-demand, concierge wellness services across the DMV. We’re seeking a highly qualified Client Schedule Coordinator with strong customer service skills and the ability to multitask in a fast-paced environment.
Position Overview:
The Client Schedule Coordinator is essential in coordinating intravenous therapy appointments between clients and nurses. This role manages nurse schedules, sets appointments, and performs administrative tasks to ensure efficient service delivery.
Schedule:
Part-time, 40 hours/week, with 10-hour shifts on a rotating schedule (including every other weekend).
Responsibilities:
- Answer incoming calls, texts, emails, and other communications.
- Schedule client appointments, ensuring efficiency and resource optimization.
- Adjust schedules as needed for urgent or changing client needs.
- Confirm appointments, gather client information, and address inquiries.
- Maintain accurate records of appointments and schedules.
- Perform administrative duties like data entry and file organization.
- Manage client information with confidentiality and compliance.
- Prepare and distribute forms, documents, and reports.
- Collaborate with management to support seamless operations.
- Use software systems to manage schedules and appointments.
Qualifications:
Experience: 1-2 years in a scheduling or similar role, ideally in a medical or in-home care setting. Must thrive in fast-paced environments with high appointment volumes.
Organization: Exceptional skills to handle multiple projects, prioritize tasks, and meet deadlines with accuracy.
Multitasking: Ability to manage competing demands and adapt to changing client needs.
Communication: Professional and courteous verbal and written communication.
Customer Service: Empathetic, compassionate, and dedicated to excellent service.
Team Player: Collaborative approach to working with staff and management.
Technical Skills: Proficiency in scheduling software, databases, and Microsoft Office Suite. Knowledge of medical terminology and confidentiality regulations is a plus.
Flexibility: Adaptable to changes in schedules and client needs.
Required Skills:
- Strong phone and communication skills
- Creative problem-solving
- Basic proficiency in Microsoft Office (Excel, Teams, Word, PowerPoint)
Education & Experience:
- High school diploma or equivalent
- 1-3 years of customer service experience
- 1-3 years in a scheduling role
- 1-3 years of sales experience
- 1 year of experience with medical terminology (preferred)
MEET OUR FOUNDER
JORDYN BROWN
Hi, I’m Jordyn Brown, and I warmly invite you into our PureDropIV family. When I say ‘family,’ it’s because that’s precisely where my journey of healing and wellness begins. Growing up surrounded by caring nurses who were not only strong and empathetic but also nurturing, I learned at a young age the transformative power of compassionate care. But as a mom and wife, I’ve felt that all-too-familiar struggle of pouring love and care from an almost empty cup.
It’s this collective experience, and a shared understanding of the challenges we all face, that inspired me to create PureDropIV. This isn’t just a business for me; it’s a loving community. A women-owned, nurse-led haven that is passionate about reimagining how you think about your health and wellness, especially when life’s demands make it feel almost impossible.
What sets us apart is our dedication to medical excellence outside of traditional hospital norms. Every nurse on our team is not just certified but also meticulously chosen and trained to provide you with the most exceptional care available.
So welcome to PureDropIV— where wellness effortlessly blends with your daily routine.
Our Mobile Drip Team In Action
At PureDropIV, excellence is our standard. Our team of dedicated nurses is the heart of our success. When it comes to entrusting your well-being with IV Therapy, nothing less than the pinnacle of professionalism will do.
Our Mobile Drip Team consists of the most accomplished Registered Nurses in the region. Each nurse undergoes an exhaustive selection process that meticulously validates licenses, certifications, work history, and educational qualifications, all of which must meet our uncompromising standards.
Salary :
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