Client Specialist - Executive Assistant (EA)

About HigherRing:
HigherRing is the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is B Corp, Living Wage US certified, climate-neutral, and a 1% for the Planet member.

About the Role:

Client Specialist - Executive Assistant (EA) Wage Information - $20.00-$24.00/hr

The Client Specialist - Executive Assistant has a key role in helping to keep our Client CEOs organized, efficient, and moving forward. In this role, you will work closely with Client CEOs to support them with tasks such as CRM pipeline maintenance, running small projects and potentially acting as gatekeepers of the CEO’s time. Of course, you will have daily meetings with the CEO to help organize them and direct them to where their attention is needed most, assist with travel planning and coordination, and help wrangle and manage email (including direct follow-up on emails) and the calendar. As for business development, support is needed in research, moving deals along the sales process/pipeline, and reaching out to those who have not placed an order in a while.  The Client Specialist - Executive Assistant must be a positive and energetic self-starter and problem solver who is comfortable taking the initiative and exercising their judgment to manage and execute the work of the CEO.  

In all aspects of a Client Specialist - Executive Assistant's daily work, we expect that they will foster an environment that is engaging, supportive, and thoughtfully straightforward. This will also be a role where there may be significant interaction with clients or potential clients with respect and professionalism, including doing any research in advance of proposing any solution or answering client questions.  We also expect the Client Specialist - Executive Assistant to use their curiosity and experience to think creatively about any possible ways to propel our Client’s business forward.

The Client Specialist - Executive Assistant must be process-based and proactive in pushing the CEO to handle important tasks. 

This is a part-time, non-exempt position and may require weekend work if there is a weekend board or advisory board meeting.

Further Details:

• This role is a lead’s level role with required close communication and collaboration with Client company management. The Client Specialist - Executive Assistant will meet daily with the Client CEO to talk through challenges and sales opportunities. The Client Specialist - Executive Assistant will prepare for these meetings by being ready to discuss pertinent topics such as:
  • Deliverables
  • Project statuses
  • Client issues
  • Business development opportunities
  • Preparation for internal meetings
• The Client Specialist - Executive Assistant will likely help the Client CEO specifically in the following ways:
  • Email management - clean up, blocking/unsubscribing, filtering, starring important items
  • Calendar management - setting up meetings 
  • CRM sales pipeline maintenance
  • Sending out sales emails
  • Following a sales process
  • Mail - filing and pointing out actionable mail
  • Preparation for internal team meetings
  • Travel planning and coordination
  • Preparation for presentations and pitches
  • Client development work as requested
• The Client Specialist - Executive Assistant will document their work so that we have good operating procedures around the work based on the training provided.
• Perform other duties as requested.

• Fluency in oral and written English; second language is a plus
• Dedicated and dependable work ethic
• Keen problem-solving skills, and the ability to think on your feet
• Strong active listening skills
• Self-starter
• Detail-oriented
• Stamina in problem-solving, and the ability to maintain a positive attitude even on a tough day
• Computer skills, including familiarity using multiple browsers, tabs, window navigations, and instant messaging tools. 
• Experience with CRM systems is a must
• CRM experience is a must
• Quiet, distraction-free workspace in your home that includes a door that closes
• Direct connection from computer to router/modem via Ethernet cable (no satellite or wireless Internet (WiFi))
• You must have a minimum download speed of 50 Mbps and a minimum upload speed of 5 Mbps from a reliable provider to run our platforms.

HigherRing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations.

Further, we are looking for people who want to use their power for good. We believe in a woman's right to choose, that everyone deserves to be able to easily vote, that guns should be regulated with at least the same laws applicable to car ownership (licensing and insurance), that we should be vaccinated and wear masks during a pandemic, that white supremacy is a past and growing problem, that humans are responsible for climate change and that it presents a clear and present danger to life on this earth. If those concepts don't align with your worldview, we may not be the employer for you.

OUR  BENEFITS PACKAGE INCLUDES:

• Employee (not contractor) status at an exciting, socially-minded company
• Paid training
• Option to participate in medical, dental, and vision insurance programs (we cover 75+% of the basic plan premium)
• 401(k) plan with a 2% match contribution
• Paid vacation after your first year
• Paid sick leave 
• A financial wellness and coaching program - 0% loans to help pay down debt
• Opportunity for everyone to be an owner in the company.  Our Employee Stock Incentive Plan is offered to all employees.
• A fast-paced work environment where Team Member input is valued, and where mutual respect and camaraderie are a significant part of our culture.

NOTE: 

Currently, we are able to hire in the following states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wisconsin.

READY TO TAKE THE NEXT STEPS?

Visit our Careers page at HigherRing Careers to take the first steps!

Please be sure to (1) fully answer all the application questions, (2) add your resume/CV, and (3) include a cover letter! (We can’t consider you without all three submissions.)