Client Success Specialist - Part-Time

FloSports is a leading sports media company positioned as the essential destination for passionate sports fans, delighting them with live event coverage, original documentaries, breaking news, highlights, stats, rankings, and team and player profiles. We are growing Our Sports every day by continuing to invest in our ever-expanding ecosystem, which consists of over a dozen sport verticals and hundreds of streaming partners. FloSports is creating the home for sports like grassroots Motorsports, Hockey, Wrestling, Track & Field, Grappling, Cheer, College Conferences, and more, and we are looking for innovative, talented, and passionate people like you to help us!

THE ROLE:

FloSports is currently looking for a part-time Client Success Specialist to join our Sports Management Software team to assist in serving our partnerships across our software products. Our Sports Management Software team is dedicated to furthering our vision of becoming the essential destination for our sports through providing market leading software in our sports. They provide event operators the ability to seamlessly run their event with fully integrated solutions including registration and online entry fee collection, event management and live results. The Client Success Specialists assist our day-to-day sports lead(s) with our software partners ensuring success for our largest partnerships.

RESPONSIBILITIES:

● Assist with serving our software partnerships including but not limited to state associations,

coaches’ associations and timing/event management companies.

■ Assist with setup of season management.

■ Assist with post season advancement for state partnerships.

■ Aid in day-to-day contact and assist partners, as needed, with tasks such as schedule

creation and troubleshooting.

● Resolve software support tickets in a timely manner and serve as a liaison to our customer

success team.

● Assist in creation of customer product documentation and knowledge base for our software.

QUALIFICATIONS:

● Strong communication skills and the ability to build strong relationships

● High level knowledge of Track & Field, Wrestling and/or Hockey preferred

● You love problem solving, creating efficiencies and improving processes

● Self-starter with excellent planning, time management and organization skills.

● Detail-oriented, reliable, and in possession of a strong work ethic.

● Ability to quickly navigate and search the internet

● Adaptable to change

● Strong communication skills

● Tech savvy and able to thrive in a fast paced, team environment desired

● Bachelor’s degree in any discipline

OUR COMMITMENT TO DIVERSITY:

At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential.

OUR BENEFITS:

● Recognized three years in a row as a Top Workplace by the Austin-American Statesman

● Flexibility at work - you can take control of your profession and personal schedule

● All-hands events hosted twice a year in beautiful Austin, Texas

● Annual equity awards for all top performers

● Competitive and comprehensive medical, dental and vision plans

● Peace of mind through company-paid short-term disability, long-term disability and life insurance

● Generous 401(K) company match vested immediately

● Progressive parental leave policies

● Unlimited paid time off

● Hack-a-thons and a full calendar of team-building and social events

● Free laundry service for all positions that require travel

● Company donation to youth teams and leagues that our employees coach

● Stocked snack bar, catered lunch and breakfast tacos every week