Climbing Attendant

Description

Ropes Course/Clip n Climb Attendant

Attendants monitor and operate attractions while ensuring a safe and memorable visit for all members.

Responsibilities:

• Greet all members as they approach attraction with a friendly smile and fun acknowledgment.
• Assist member awareness or questions on how to use attraction, clarify and enforce all attraction rules.
• Explain the attraction operation and rules in a fun, safe and encouraging way.
• Responsible for general cleanliness of the attraction area.
• Operate and monitor attraction with safety and cleanliness as top of mind at all times.
• Refer to individual attraction process manual for detail.
• Assist members with any special requests or special needs. Safety first.
• Communicate with supervisor any necessary repair and maintenance issues.
• When safety is in doubt – close the attraction and locate supervisor.
• Follow all procedures regarding safety, injury, emergency situations that may occur while working your position.
• Be knowledgeable about all other attractions and facilities to respond with accuracy to member requests.
• Report any misconduct of patron and or employees to management immediately. This includes stealing, damaging of equipment/property, drug/alcohol use, etc.
• Execute your role's guest service performance standards on a daily basis
• Notice opportunities and take action to facilitate social interactions with families.
• Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
• Create and perform your signature move and interact with guests on an ongoing basis.
• Perform other related duties assigned.

Requirements

Skills: Great personality, willingness to serve customer, positive communication, outgoing, professionalism, creativity multitasking

Position Reports To: Reports to Member Service Director