Clinical Product Specialist

We at AposHealth® are passionate about revolutionizing health and wellness by simply helping people move better and live better. How do we do that? Our flagship solution, Apos®, is doing just that. Our footworn FDA-cleared medical device, with a 96% satisfaction rate, and over 150,000 patients treated, has helped our patients with chronic knee, lower back, and hip pain worldwide move, live, and thrive. Join our dynamic team as a Product Specialist, where your expertise in Kinesiology and/or Athletic Training will be instrumental in providing innovative clinical care to patients. Leverage your skills to manage Apos inventory, communicate effectively with clinical staff, and directly assist patients in optimizing their health outcomes

Our Clinical Product Specialists are focused on helping patients, calibrating Apos device, registration, benefit verification, and ensuring outstanding patient care. This position will provide skills to continue your career with AposHealth® as we double our size each year.

We are looking forward to hearing from you.

Why AposHealth

· A global company with a long-term vision and strong growth

· Fun work environment with positive company culture

· High degree of autonomy

· Comprehensive training and room for career growth

· Opportunity to change the shape and future of a health-technology

Job Nature:

Apos Product Specialist is responsible for working with patients in person, calibrating Apos device, while assisting Apos Physical Therapists in providing innovative clinical care with a 5-star customer service experience.

Essential Duties and Responsibilities

· Meeting patients in the medical office, at employer events and patient's homes and providing PT assistance and device calibrations

· Managing the inventory necessary for patient care.

· Registering patient in EMR

· Verifying Benefits and Eligibility

· Communicating with clinical staff regarding patient care.

· Communicating with patients over the phone/text/email.

· Setting up, troubleshooting, and maintaining all equipment, including video systems before and during the appointment.

· Providing outstanding customer service.

· Physically assisting patients with their APOS device (putting on and off).

· Supporting remote clinical staff with hand on patient care.

· Have functional knowledge of the day’s schedule as well as thorough inventory of the supplies and equipment required for the day’s treatment.

Required skills and abilities.

· Demonstrate empathy and compassion when communicating with patients.

· Provide technical support.

· Maintain professional demeanor towards patients, visitors, and families.

· Follow clinical directions administered remotely.

· Manage inventory.

· Navigate patient’s and therapist’s schedule.

· Excellent communication and organizational skill.

· Excellent time management skills with a proven ability to meet deadlines.

General Requirements:.

• Knowledge of kinesiology, athletic training, or biomechanics is a plus
• Ideal candidate will be able to travel within Boston area, north and west of the city
• The ideal candidate is available from 9:00 AM to 6:00 PM, Monday through Thursday with weekend availability
• Prolonged periods of sitting at a desk, driving, and working on a computer.
• Able to lift, push, and slide packages that weigh up to 50 lbs.
• Comfortable kneeling, bending, and performing physically demanding tasks as needed.