Collection Representative

Description

At Tone Up Health & Fitness we love to show Dignity, Equity & Respect. We are looking for a self-motivated, compassionate, outgoing, friendly, multitasker, with impeccable attention to detail. Great customer service skills are a must. 

You should be able to process payments quickly and efficiently while providing excellent service. Follow and comply with established procedures, including weights and measures, health and sanitation, and adhere to safe work practices. Ability to multi-task and work in a fast-paced environment and have excellent time management, organizational and communication skills. 

• Must be able to feel comfortable making calls while sitting down at a designated desk.
• Monitor memberships to identify outstanding debts or delinquency.
• Keeping accurate records and reporting on collection activity
• Investigate the reasoning behind the delinquency. 
• Must contact members to ask about their overdue payments.
• Process payments for each member that is delinquent. 
• Resolve billing and update each of their accounts. 
• Must report on collection activity and accounts receivable status to management. 

Requirements

• Must have patience. 
• Must have the ability to manage stress.
• Comfortable working with members
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Working knowledge of MS Office 
• High school diploma
• Must be available anytime between 9am-5pm
• Must know how to communicate in spanish.