Collections Supervisor (12PM-9PM Shift)

First National Bank of America is looking for an influential and goal-oriented Collections Supervisor to join the Collections team. This role will manage the daily operations of the collections department and motivate our collectors to achieve exceptional results when contacting customers with past-due mortgage accounts. 

Shift type: Evenings - 12:00 PM to 9:00 PM, Monday through Friday and 1-2 Saturdays per month

Responsibilities:

• Motivate our Collectors to achieve exceptional results


• Manage daily operations of the Collections Department


• Take supervisor level calls


• Arrange repayment of delinquent debts


• Approve payment plans setup by Collections Representatives


• Assist with hiring, training and development


• Assist with employee schedules


• Monitor calls to ensure our high standards are maintained


• Maintain our current department policies, as well as implementing new initiatives

Ideal candidate will have:

• Excellent attention to detail


• Able to navigate challenging customer interactions effectively


• Be a problem solver


• Able to work effectively in a fast-paced environment while remaining calm under pressure


• Have excellent time management skills and be able to effectively prioritize the daily workflow


• Prior management and call center experience preferred


• Working knowledge of Microsoft Excel, Word, and general computer skills required


• Bilingual (English and Spanish) is a big plus!

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00


• Dental – Premiums as low as $0.00


• Vision – Low premium Plan


• Discounted childcare


• Pet Insurance


• Paid Time Off (PTO)


• 401k with employer match

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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