Collector Specialist

 Basic Function:

Call-center   environment handling inbound and outbound calls to verify debtor employment   and locate individuals related to delinquent accounts. This position is fully   onsite in San Antonio, TX.

Principal Accountabilities (Essential Functions)

1. Determine      the most effective recovery method by skip tracing and locating debtors,      including identifying employment, earnings, liabilities, assets, and      ability to pay.
2. Review      delinquent accounts deemed uncollectable and ensure all reasonable      recovery efforts have been exhausted before escalation.
3. Skip      tracing tools: TLOxp, LexisNexis, People Finder, etc.
4. Use      dialers (ACD systems) and CRM/collections platform (GUI/Quantrax), Payment      negotiation training, Customer service & compliance knowledge.
5. Work      closely with agents and internal teams to coordinate skip tracing and      recovery strategies.
6. Update      contact information for the rest of the collections team, once contact      info is found, either turn over to a Full-Cycle Collector and continue      engagement. 

Experience, Knowledge and Skills Required (Know How)

This position requires experience in interacting with consumers/members/debtors via phone and dialer. Professional appearance and conduct at all times. Reliable, punctual, and consistent attendance is required.

Must pass a criminal background check and drug test. Must have good oral communication skills, bilingual skills is a plus. 1-2 years of computer experience and organizational skills required. 

Problem Solving/Decision Making 

Decisions are made regarding priorities of work to be done daily, weekly, and monthly in attempt to collect the accounts.

Contacts and Relationships

Internally reports collected to supervisor. Externally works with debtors to ensure proper payment arrangement.

Physical Environment 

This position exists in an office environment. Heavy computer usage as well as heavy telephone contact with debtors.