Community Ambassador - Fresno County

Description

About Us  

Here for animals since 1868, the San Francisco SPCA is a cherished San Francisco institution, known for compassion, excellence and innovation in the fields of animal welfare and veterinary medicine.  

We operate a public veterinary hospital, a high-quality, high-volume spay-neuter clinic, a community veterinary clinic, and provide low-cost community medicine programs. The SF SPCA saves the lives of homeless dogs and cats through our shelter medicine and adoption programs. Our innovative programs and services serve as models for humane organizations across the country and around the world. 

As a community-supported nonprofit, not affiliated with any national organization, our values: Be Generous, Fearless, and Connected guide over 350 talented and dedicated professionals to deliver on our promises each day. 

Iconic and innovative, the SF SPCA offers you the opportunity to join a team committed not only to veterinary excellence and animal welfare, but to a balanced and rewarding work environment. 

Role Description 

The San Francisco SPCA was founded on the principle that a small group of people, working together and working strategically, could make a huge impact on the lives of animals.  Over a century and a half, that has proven to be true. We’ve set out to achieve a goal of impacting 5 million lives in 10 years with what we call Vision 2030. We are not only impacting lives in San Francisco, but also expanding our reach through the state of California. To achieve this goal, access to basic veterinary care will be imperative.  

There is a critical need for increased access to veterinary care in California. The veterinarian shortage has reduced the number of providers and increased the cost of care, making it challenging for families to keep their pets healthy and increasing pet population in shelters. Our goal is to keep animals healthy, in homes, and out of shelters. 

We are actively seeking a Community Ambassador (CA) for Fresno County, who is ingrained in their community and can utilize their connection to help identify, address, and solve local challenges relating to limited access to veterinary care. The Community Ambassador (CA) will help expand our impact by fostering relationships, establishing trust, conducting community outreach, and providing basic preventative health services for pets. Serving as a valuable resource and service provider, the CA will play a crucial role in enhancing pet health and offering support within their community. 

Core Responsibilities 

• Conduct community outreach (i.e. surveys, canvassing neighborhoods) with the goal of identifying areas and families in greatest need of resources.  
• Gather and synthesize data, build reports and present recommendations to SF SPCA leadership to help set the strategy for achieving greater access to care in Fresno County. 
• Partner with the Community Workforce Manager and Community Engagement Manager to establish a set of meaningful monthly metrics and track and report on data regularly. 
• Build and maintain relationships with community leaders, community groups, and city/county officials, offering listening sessions or other formal and informal mechanisms for the community to express their needs and concerns. 
• Analyze and synthesize findings for community listening tours to further refine the action steps and tactics needed to achieve monthly goals.  
• Collaborate with volunteers in various community outreach activities (i.e. community vaccine clinics). 
• Facilitate good working relationships with community members and shelter representatives through teamwork and collaboration.  
• Educate on the benefits of and facilitate scheduling spay/neuter appointments for community members. 
• Administer DHPP and FVRCP vaccines and over-the-counter flea/tick treatment to community-owned animals. (Previous clinical experience not required) 
• Understand and relay basic veterinary terminology, spay/neuter procedures, and preventative care with ability to explain to clients in laymen’s terms. 
• Practice and encourage the humane treatment of animals. 
• Other duties as assigned. 

Requirements

• Available to work weekends and a non-traditional work schedule 
• An active and engaged Fresno County citizen committed to advocating for both people and animals 
• Willing to learn skills such as preparing and administering vaccinations and safe animal handling techniques 
• Ability to work in ambiguity and independently 
• Goal-oriented and able to remain calm under pressure 
• Strong organizational skills and ability to prioritize competing demands 
• Experience in collecting, managing and reporting clean data 
• Outstanding leadership and interpersonal skills 
• Demonstrated ability to motivate people 
• Commitment to the mission, values, goals, and success of the San Francisco SPCA 
• Ability to comfortably speak before groups of people 
• Ability to communicate skillfully and effectively with diverse communities 
• Solid computer skills and database experience  
• Ability to work in a fast-paced work environment, embrace and foster change, problem solve and multi-task 
• Knowledgeable of animal welfare issues 
• Thorough understanding of local community 
• Bilingual Spanish-speaker required. 

Salary & Benefits 

The starting salary for this position depends on the depth and breadth of experience. The expected range is $25 - $28 per hour.  

 Regular, PT 20+ positions are eligible for a benefits package including: 

• Accrued Paid Time Off
• Medical coverage option: Kaiser HMO*
• Dental & Vision
• Flexible Spending Account
• Employee Assistance Program
• 401k Retirement Plan and contribution matching 
• Pre-tax Commuter Benefits 
• Discounts on retail and pet supplies 
• Discounts on veterinary care at our SF SPCA Veterinary Hospital and Spay/Neuter Clinic at Mission Campus

Regular, part-time positions over 20 hours/week are eligible for a benefits package that is adjusted based on their total hours.  

*If out of network with Kaiser HMO based on home address, other medical reimbursement options available 

The SF SPCA is an Equal Opportunity Employer. This job description reflects the assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. The San Francisco SPCA is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.