Community & Guest Services Manager

New River Gorge Campground

Community & Guest Services Manager

Location: Lansing, WV 

Compensation: $20 - $22 / hour, based on experience

Duration: March - December (Part-Time Seasonal, 30 hours weekly)

FLSA Code: Non-Exempt

Organization Size: 20 - 35 people
Facility Size: 2 people

Reports To: Lodging Director

Benefits: Return Bonus, Pro Deals, AAC Membership, Flexible Scheduling, Free Housing, Paid Sick Time

The AAC has one opening for the Community & Guest Services Manager position at the New River Gorge Campground for the 2026 season. This position is full-time, seasonal, from late-March through late-November this upcoming season. The Community and Guest Services Manager is responsible for overseeing the day-to-day guest experience and fostering a welcoming, inclusive campground community. This role manages front-facing operations including reservations support, guest communications, conflict resolution, and on-site programming. The manager serves as a primary point of contact for guests, staff, and community partners, ensuring consistent service standards, clear communication, and alignment with campground values. The Community & Guest Services Manager will also be expected to participate in daily cleaning and small maintenance projects as needed.

Guest Services & Public Relations:

• Check-in guests and collect fees 


• Provide campground information to guests


• Promote and sell merchandise


• Monitor the campground email daily for timely communication


• Assist in local storytelling initiative to amplify voices on the national level


• Facilitate new and existing community programming events by engaging with the local community, submitting requests to the Lodging Director where appropriate.

Maintenance and Housekeeping

• Monitor the plumbing systems and electrical systems, reporting any issues to the Facility & Grounds Manager


• Monitor for animal and pest control, reporting any issues to the Facility & Grounds Manager


• Clean the shower-house and pavilion regularly. 


• Assist in the maintenance of the grounds and general landscaping where appropriate


• Keep the campground free of trash and other debris


• Ability to execute minor repairs and use simple power tools


• Maintain good condition of staff housing

Management

• Promote a positive working environment for all campground staff.


• Collaborate with the Facility & Grounds Manager to successfully operate the campground.


• Participate in daily accounting, monthly deposits, inventory, expense and reimbursement tracking as required


• Campground Managers are expected to function in support of and at the direction of the Lodging Director.

Qualifications

• Passion for the mission of the American Alpine Club


• Are able to communicate effectively among a diversity of lived experiences and identities


• Are able to represent the AAC in a professional manner at all times 


• Have experience with guest or client services 


• Have an acute attention to detail


• Are competent with Google Suites 


• Are creative and eager to learn and grow new skills


• Are at least 21 years of age


• Preferred: CPR / First Aid / AED Training

Environment

80% administrative / guest services – utilizing GSuites, Slack, Zoom, etc.

20% physical - cleaning facilities

How to Apply

All who love the AAC mission are encouraged to apply, including people of color, Black, Indigenous, transgender, and non-binary individuals. Apply online. No phone calls please. Cover letters are strongly encouraged. Priority will be given to applicants who apply by Monday February 2, 2026.

The AAC is an equal opportunity employer. Your gender, religion, sex life, skin color, first language, and size and ability of your body do not factor into employment decisions here. Neither do your friends in high places. If you love our mission and are good at what you do, come as you are.

Priority Hiring

The American Alpine Club values the contributions of our seasonal staff and prioritizes rehiring team members who have demonstrated strong performance and remain in good standing. Returning staff in good standing will be given first consideration during the hiring process. Secondary priority will be given to new applicants who submit their application by Monday, February 2, 2026. Applications received after this date will be reviewed as positions remain available. Please note that no applicants will be contacted regarding their status prior to the February 2, 2026 priority deadline.

About the New River Gorge Campground
The AAC New River Gorge Campground is located in Lansing, WV in the heart of the New River Gorge National Park within walking distance of popular climbing crags and hiking trails. This is a perfect location for climbers, hikers, and outdoors enthusiasts who are looking to camp, foster new friendships, and experience all the beauty that the New River Gorge has to offer. You can learn more about the campground on our website.

About the AAC
Founded in 1902, the American Alpine Club (AAC) is a 501(c)(3) nonprofit organization committed to providing climbers with resources that advance knowledge, inspiration, and advocacy. Through our rescue benefit and medical expense coverage, climbing and grief grants, campgrounds, and discounts, we are committed to empowering our members. We share knowledge and inspiration through the American Alpine Journal, Accidents in North American Climbing, and preserving climbing history in the AAC Library and Archives. Finally, we advocate for our members and the places we climb by breaking down barriers to climbing and seeking to preserve our climbing landscapes and public lands nationally and locally. At the AAC, we are connected through our passion for climbing. United We Climb.