Controller

HEARTCRY: The goal of our ministry is to glorify God and bring the greatest possible good to  humankind through the preaching of the gospel and the establishment of biblical churches throughout the world by means of equipping and mobilizing Indigenous churches and missionaries.

CORE VALUES:

• Disciples: Devoted to Christ.


• Branches: Dependent upon Christ’s Faithfulness.


• Fellow-workers: Band of Believers.


• Stewards: Faithful Stewardship.


• Servants: Servants of God’s Servants.


• Soldiers: War-time Mentality.

Job Title: Controller                                               

PT/FT: Part Time Hourly, Non-Exempt

Location: Roanoke, VA (Hybrid or On-Site)                                             

ROLE PURPOSE

The Controller is responsible for developing, implementing, and overseeing financial operations at HeartCry, including accounting, budgeting, reporting, and cash flow management. The role emphasizes strengthening internal controls, implementing financial policies, and ensuring compliance with applicable standards and regulations. The Controller oversees outsourced bookkeeping and payroll services, manages cross-border grant payment processes, coordinates with auditors, and provides leadership with accurate analysis and reporting to support planning, risk management, and faithful stewardship of HeartCry’s resources.

KEY OUTCOMES

1. Robust internal controls and financial policies implemented and maintained to ensure compliance and stewardship.


2. Integrated, process-driven financial operations established, delivering excellent stewardship and timely services to both donors and missionaries.


3. International grant payments and cash flow sustained without disruption, with issues resolved promptly and reliable processes in place.


4. Accounting system, banking, cross-border grant payment platforms, and outsourced accounting vendors effectively managed to ensure accuracy, timeliness, and accountability.

PRIMARY RESPONSIBILITIES

Accounting, Bookkeeping and Payroll

• Ensure integrity of the general ledger and accounting records in compliance with GAAP/FASB nonprofit standards.


• Oversee monthly, quarterly, and year-end close processes, including reconciliations and journal entries.


• Oversee accounts payable, receivable, and donor revenue tracking, with accurate fund accounting and grant tracking.


• Oversee outsourced bookkeeping and payroll vendors, ensuring deliverables meet HeartCry’s standards for quality, accuracy, and timeliness.

Financial Reporting and Analysis

• Prepare monthly financial reports for leadership and the board.


• Develop and monitor internal financial reports and/or dashboards for departments.


• Analyze budget variances and provide insight on trends or concerns.


• Support grant-related reporting and communication.

Budgeting and Forecasting

• Lead the annual budgeting process in coordination with leadership and department heads.


• Establish and propose appropriate forecasting and modeling practices in HeartCry’s context.


• Monitor and advise on budget execution throughout the year.

International Grant Management

• Manage all outgoing grant payments to global partners and missionaries, ensuring timeliness, security, and compliance with U.S. and international regulations.


• Track grant disbursements against board approvals and maintain complete records for transparency and audit.


• Monitor foreign exchange rates and payment methods, researching and implementing continuously improving payment solutions, especially for sanctioned or high-risk countries.

Compliance, Audit, and Risk

• Ensure compliance with IRS, nonprofit reporting requirements, and applicable regulations, in coordination with the Compliance Officer.


• Direct the annual external audit, ensuring readiness, transparency, and timely resolution of findings.


• Maintain and update financial policies, procedures, and internal controls.

Collaboration and Oversight

• Partner with the Director of Operations and department heads to support operational and financial planning.


• Provide financial insight to support strategic planning and major initiatives.


• Manage accounting systems, banking relationships, and cross-border payment platforms to ensure accuracy, security, and uninterrupted operations.

DECISION RIGHTS AND AUTHORITY

Independent Authority

• Direct day-to-day financial operations, including accounting processes, vendor management, and grant payment execution within approved budgets.


• Implement and monitor adherence to internal controls and financial policies.


• Approve routine expenditures within budgeted limits.

Requires Approval

• Expenditures or reallocations above Board-defined thresholds.


• Establishing or closing bank accounts, credit facilities, or significant vendor contracts.


• Material changes to budgets, financial policies, or cross-border payment methods in high-risk contexts.

COLLABORATION AND KEY RELATIONSHIPS

Reports to: Director of Operations

Direct Reports: Finance staff or contractors, vendors.

Key Internal Collaborators:

• General Counsel — for international grantmaking and regulatory compliance.


• Department Heads — for budgeting, reporting, and financial planning support.

Key External Stakeholders:

• CPA firm and outsourced bookkeeping/payroll vendors.


• External auditors.


• Banking institutions and cross-border payment providers.

PERFORMANCE MEASURES

• Internal Controls and Compliance: Documented policies and procedures reviewed annually; zero significant compliance violations.


• Budget Management: Department-level budgets prepared and implemented in collaboration with department heads; variances monitored quarterly with timely reporting and advisement to departmental heads and leadership.


• International Grant Payments: Timely execution of international grant payments with minimum disruption to ministry operations.


• Vendor Oversight: Outsourced bookkeeping and payroll deliverables consistently accurate and on time.


• Audit Results: Annual external audit completed on schedule with all material weaknesses addressed within one year of being identified.


• Leadership Support: Positive feedback from external auditors, Executive Director, Director of Operations and Board regarding maturity, clarity and integrated nature financial operations established.

COMPETENCIES AND CAPABILITIES

Technical Competencies

• Strong knowledge of GAAP/FASB nonprofit accounting standards, tax compliance, and regulatory requirements.


• Demonstrated ability to design, implement, and monitor internal controls and financial policies.


• Proficiency in financial systems, accounting software, and cross-border payment platforms.


• Expertise in budgeting, forecasting, cash flow management, and financial reporting.


• Experience managing audits, outsourced vendors, and international financial operations, including grant payments in high-risk contexts.

Leadership and Behavioral Competencies

• Integrity and commitment to accountability in financial stewardship.


• Strong analytical and problem-solving skills, with the ability to anticipate risks and propose solutions.


• Clear and concise communication skills, able to translate financial information for non-financial audiences.


• Collaborative leadership style with the ability to mentor, guide, and hold vendors and staff accountable.


• Sound judgment in decision-making within defined authority boundaries.


• Ability to serve both donors and missionaries with excellence, ensuring transparency and trust.


• Cross-cultural awareness and sensitivity in managing international financial relationships.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field required. CPA or equivalent strongly preferred.


• Minimum 5 years of experience in nonprofit financial management or accounting.


• Familiarity with nonprofit accounting standards, fund accounting, and international payment workflows.


• Proficiency in QuickBooks (Desktop or Online), Excel, and related financial systems.


• Experience managing budgets of $5M+ and working with international partners is a strong plus.


• Strong attention to detail, organizational skills, and discretion.


• A servant-hearted attitude and commitment to HeartCry’s mission and doctrinal convictions.

Preferred Attributes

• Prior experience in international missions or Christian nonprofit ministry.


• Heavy use of accounting and payment platforms and usage of CRM tools.


• A desire to support the spread of the gospel through operational excellence.

Benefits

• Gospel-centered, mission-driven team environment.


• Opportunities for ongoing training, conferences, and spiritual development.