Customer Experience Specialist (Part-Time, Remote)

Customer Experience Specialist (Part-Time, Remote)
Drama Kids of Hillsborough County & South Pasco County, FL

The Customer Experience Specialist supports the growth and retention of Drama Kids programs by serving as a key point of contact for prospective and current families. This remote/work-from-home role focuses on managing new leads, coordinating free trials, supporting enrollment conversions, assisting with drop requests, and providing high-quality customer service across multiple communication channels. The Specialist works closely with the Director of Strategic Growth to ensure families receive timely, professional, and supportive communication.

Key Responsibilities:

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  Respond to new leads and schedule free trial classes via phone, email, and text

  
  


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  Track leads, trials, outreach, and enrollment outcomes in shared systems

  
  


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  Follow up with families after trials to encourage enrollment

  
  


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  Support and document drop requests, exploring solutions when appropriate

  
  


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  Assist with customer service communications (phone, website inquiries, social media)

  
  


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  Maintain accurate records and provide brief weekly progress updates

  
  

Schedule & Pay:

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  Part-time: approximately 8–12 hours per week

  
  


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  Flexible schedule, typically est. 2 hours per day, Monday–Friday

  
  


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  Hourly rate plus bonus incentives 

  
  

Ideal Candidate:

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  Strong communication, organization, and follow-up skills

  
  


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  Excellent time and project management skills required due to the remote nature of the role

  
  


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  Comfortable working independently while meeting deadlines and tracking multiple workflows

  
  


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  Customer-focused, detail-oriented, and professional

  
  


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  Prior experience in customer service, sales support, or administrative roles preferred

  
  

How to Apply:
Interested applicants should submit a resume and cover letter. The cover letter should include current availability and a brief explanation of why you would be a strong fit for this role.