Customer Relations Specialist - Part-time (High School)

Description

Reports to  

Store Manager

Result Statement

To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to company mission, vision and values

EXPERIENCE: 

Pharmacy, retail sales and/or customer service experience preferred

EXPECTATIONS:

• Promote and adhere to the mission, vision and values of Midwest Family Health
• Honest, loyal and trustworthy
• Friendly and energetic personality
• Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
• Ability to take initiative to fulfill the duties and responsibilities of position
• Must be detail-oriented and able to maintain an organized workflow
• Must be committed to close follow-up and timely completion of all assigned tasks
• Possess advanced computer and data input skills 
• Skilled in operation of basic office equipment such as copier, fax, and telephone
• Skilled in use of Microsoft Office, especially Excel and Word, software
• Ability to become skilled in use of Pioneer Rx software
• Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner
• Ability to use cash register and 10-key calculator with accuracy and efficiency
• Excellent math and verbal skills
• Ability to sit and/or stand for long periods of time
• Ability to climb stepladders, bend, twist and maneuver in tight spaces
• Vision and hearing correctable to normal
• Ability to lift up to 40 pounds
• Ability to read, write and speak English fluently
• Good short and long-term memory
• Recognize own limitations and seek assistance when required
• Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual

CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:

• Assist customers with the selection of merchandise
• Utilize the Point-of-Sale system to process customer purchases and payments
• Assist with the receiving, restocking, ordering and facing of merchandise
• Assist with marketing and publicity activities
• Answer phone calls 
• Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.
• Any additional duties as assigned by the Store Manager or Pharmacist in Charge (PIC)
• Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store