Customer Service 19 Hour

Job Title: Customer Service

Classification: Clerical

Location: All

Reports To: Circulation Supervisor

Position Type: Non-Exempt

Grade: I

JOB PURPOSE

Uses the Library’s Customer Service Standards to create positive customer interactions and experiences on a daily basis.

ESSENTIAL RESPONSIBILITIES

• Applies LPCPL’s customer service standards (courtesy, professionalism, attitude, safety, quality)
• Provides high quality customer service (answers customer questions, helps customers find library materials)
• Assists customers with use of public computers, personal devices, and basic office equipment 
• Promotes library classes, events, and services to customers
• Handles materials (checks materials in and out; empties book returns; processes requested items; inspects, shelves & shifts materials; maintains orderly shelves)
• Maintains customer accounts (sets up new customer accounts, makes changes to customer information, and reconciles customer accounts)
• Operates a point-of-sale system and cash handling (counts, collects, and records cash and credit transactions)
• Creates a safe and clean environment for customers and staff
• Applies Code of Conduct policy consistently with all customers
• Abides by established policies and procedures

POSITION REQUIREMENTS

• You have a high school diploma or equivalent and specialized training applicable to position
• You have previously worked in customer service for one year
• You are comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologies
• You have cash handling experience using a cash drawer, register, and credit card machine
• You welcome working with all people from your community
• You are positive, adaptable, and forward thinking
• You display appropriate demeanor at all times; this includes dress, body language, and facial expressions
• You can organize materials alphabetically and numerically

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Office environment; exposure to materials returned in unfavorable conditions, occasional exposure to outside weather conditions 
• Mobility: Frequently lifts and carries 10 pounds; occasionally pushes/pulls up to 50 pounds using cart; frequently sits, stands, kneels, squats, bends, twists, grasps, and reaches above shoulders to move materials
• Vision abilities include: close, distance, color, peripheral vision, and depth perception
• Must be able to respond to fire alarms, warning sirens, and phone pages