Customer Service Advisor- Spencer Hwy

Description

Laundry-4U is looking for an energetic person to ensure that every customer that comes to our store has a wonderful experience. We are a family-owned business that is aiming to improve the experience of doing laundry for all of our customers.

Our Advisor will be responsible for greeting customers, assisting customers when issues arise, performing wash and fold service for customers, and performing cleaning duties throughout the day. Laundry-4U is open 24 hours and ready to serve customers!

Responsibilities:

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid, and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Follow communication procedures, guidelines, and policies

· Take the extra mile to engage customers

· Proven customer service experience

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of character

· Excellent communication and presentation skills

· Strong proven technology skills

· Ability to multi-task, prioritize, and manage time effectively, bilingual is a plus

· Maintain store clean by following appropriate cleaning procedures

· Other duties as assigned. 

Language:

• English
• Spanish- (Preferred)

Education:

•  High school diploma or equivalent

Shift times:

• 6.5-hour shift
• 4:00am-10:30am
• 10:00am-4:30pm
• 4:00pm-10:30pm
• 10:00pm-4:30am

Requirements

• Retail/Customer Service: 8 months
• Basic computer skills
• Communication skills
•  Long periods of standing, kneeling, bending, pulling, or frequently carrying objects of  50lbs throughout the shift.  
• Must be able to stand for 6.5 hours
• Must be able to lift 50 lbs.
• Weekends (Saturday and Sunday)
• Must be 18 or older
• Must have reliable transportation

Other

• Commission available
• Performance review after introduction period is met (90days)
• Annual performance review

Benefits

• Paid time off for part-time and full-time employees
• $20 weekly stipend to wash in store