Customer Service Assistant

Description

Under immediate supervision of Central Evening & Weekend Supervisor, provides basic library services to customers; performs circulation functions; assists with collection development and maintenance.

Basic Information

• Reports to Central Evening & Weekend Supervisor.
• 24 hours per week. 
• $16.93 per hour with some benefits.
• Position open until filled.

Schedule

Monday - Wednesday: 3 pm - 7 pm.

Saturday: 8:30 am - 5 pm.

Sunday: 1 pm - 5 pm.

Note: The schedule is non negotiable. 

Location

Central Library: 14 W 10th St, KCMO, 64105.

Job Duties (Essential Functions)

1. Provides basic circulation and registration services: checks materials in and out; promotes library services during customer interactions & assists customers in locating library materials, services & programs; registers borrowers and computer users; collects fines and fees; updates customer records; verbally explains library practices and procedures; resolves customer complaints; processes customer requests for holds; makes efficient use of referrals.
2. Performs circulation and registration services support tasks to maintain dependable circulation and computer use records: enters customer and title information; performs circulation control duties.
3. Discharges/re-sensitizes returns and processes in-transit materials; sorts and shelves new material and discharged material; files reserves; retrieves closed stack material; assists with collection weeding and inventory.
4. Resolves customer problems with equipment; provides simple machine maintenance as needed.
5. Assists in collection development/promotion and maintenance, creates displays.
6. Lifts and routes materials, which may weigh up to 10 pounds, from book bins and shelves.
7. Provides patron recommendations. Recommends viewing and music options to patrons.
8. Performs other related work and undertakes special projects as assigned.

Requirements

1. Demonstrated ability to meet and serve the public in person & over the telephone, working effectively with customers of all ages.
2. Demonstrated ability to learn library operations, services and policies, including the ability to work with computers in a Windows environment.
3. Demonstrated ability to access materials from shelves which may be overhead or those which may be below waist level. Ability to work at a counter used for customer interactions.
4. Demonstrated ability to organize personal work routines effectively.
5. Excellent physical stamina; many duties performed while standing; ability to lift up to 10 lbs.
6. Demonstrated intermediate computer skills.
7. Demonstrated ability to follow oral and written instructions.
8. Demonstrated ability to provide service in a values-based environment.
9. Demonstrated ability to provide service in a courteous, friendly, efficient manner.

Required Education and Experience 

• High school diploma or G.E.D. 
• Two years of college preferred. 
• Ability to speak and understand English is required, additional consideration will be given to individuals that are proficient in any non-English languages spoken in Jackson County, MO including Spanish, Vietnamese, French, Arabic, and Swahili.

Work Environment

Work is performed at the Central Library, with majority of the scheduled hours spent working in the Audio Visual Vault, and public spaces throughout the Library district. Primary workspace is shared with co-workers in an office/warehouse environment, other work will be performed in a public space amongst patrons from a diverse socio-economic community. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

How to Apply

Please apply for this position through our web application system. We only accept applications for specific currently open positions made through our online system. Access the online application from the job listing on the Job Opportunities page. The application system allows you to attach a document (such as a cover letter or a resume) to your application (10MB limit per document). When you submit your application, an acknowledgement will be sent to the email address you provided. You are welcome to apply for as many positions as you wish. However, to minimize problems, close and restart your browser between each application. 

All online Application for Employment forms must be completely filled out. For technical assistance, call 816.701.3712.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.