Customer Service Assistant (Cortland)

The Warren-Trumbull County Public Library is currently seeking to fill a Part-Time Customer Service Assistant position to join our team at the Cortland Library location and contribute to our mission of promoting literacy, lifelong learning, and community engagement.  As a Part-Time Customer Service Assistant, you will play a vital role in delivering exceptional service to our customers. You will assist library visitors with their information needs, help them access resources, and create a positive and welcoming atmosphere within the library.

 ESSENTIAL DUTIES

• Participates in routine public service by circulating materials to customers, which includes checking materials in and out, placing holds, registering borrowers, collecting fines and fees.


• Provides basic reference and reader’s advisory service to customers of all ages.


• Assists in branch operations - opens and closes the circulation desk and/or building, counts money and balances cash register, plans and sets up displays and/or bulletin boards, sorts and shelves materials, reads shelves, etc.


• Performs clerical tasks related to processing Search Ohio and other ILL’s to include searching lists, checking in, and labeling materials.


• Answers the telephone, responds to inquiries and directs calls, uses public address system (in locations where applicable).


• Attends to public use photocopiers – adds paper, assists customers with machine problems, contacts supervisor regarding service needs.


• Assists users with public computers and online catalog terminals.  Troubleshoots minor hardware/software issues; opens help desk tickets and elevates calls for technical service as appropriate.


• Able to assist customers with downloading electronic resources onto a variety of devices.


• Provides users with general information about library services, directing them to other departments or Branch libraries as appropriate.


• Applies library policies to be consistent with circulation procedures in public service situations.


• Assists Youth Services Librarian with signups for story time and other programs; processes reading logs and incentives for reading programs.


• Handles returned mail.  Mails appropriate policy forms with library cards.  Enters customer registration data into computer.  Maintains application files.

QUALIFICATIONS/REQUIREMENTS

High school diploma or equivalent.  Strong customer service skills and a friendly, approachable demeanor.  Excellent communication and interpersonal skills.  Basic computer skills, including familiarity with Microsoft Office and library software.  Ability to work well independently and as part of a team.  Interest in and knowledge of books, literature, and library services is a plus.  Experience working in a library or similar customer service role is preferred but not required.

Position is part-time (20 hours/week).  Work schedule will include some evenings and weekends.  Please refer to the Core Competencies for Library Staff on the library’s website, www.wtcpl.org.

BENEFITS

• Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution


• 13 Paid Holidays


• PTO Plan


• Employee Assistance Program


• Continuing education opportunities

Position will be open until filled.