Customer Service Associate

Description

Job Title: Customer Service Associate – Serve with Precision, Connect with Purpose

Reports to: Store Sales Manager
Classification: Hourly / Non-Exempt

Do you take pride in getting things right the first time? Are you someone who values structure, consistency, and strong customer relationships—while also enjoying a fast-paced, engaging environment?

At Ace Mart Restaurant Supply, our Customer Service & Sales Associates provide dependable, thoughtful service to customers in the foodservice industry. From restaurant owners to culinary professionals, your ability to guide decisions and follow through on details makes a measurable impact every day.

This is a role built for someone who thrives on clear expectations, enjoys supporting others, and finds satisfaction in delivering a job well done.

What We Offer:

• Predictable Schedule: Enjoy Sundays off and consistent store hours that support work-life balance.
• Employee Discounts: Receive exclusive savings on commercial kitchen equipment, tools, and supplies.
• Structured Training: Step-by-step onboarding and product education to help you feel confident in your role.
• Paid Time Off: Accrue vacation and sick time to recharge.
• Benefits Package: Medical, dental, vision, life insurance, and more.
• Future Planning: Take advantage of our matching 401k program.

What You Will Do:

• Serve with care and accuracy by greeting every customer promptly and providing clear, knowledgeable guidance—whether in person, over the phone, or via email.
• Follow a consistent sales process, asking the right questions, understanding customer needs, and recommending products that truly fit their business.
• Confidently promote in-store products, using product knowledge and customer context to suggest high-value, relevant items.
• Take ownership of transactions from start to finish, including processing sales, coordinating deliveries, offering carry-out, and following up post-purchase.
• Maintain a clean, organized, and customer-ready store, ensuring inventory is well-stocked, labeled correctly, and easy to navigate.
• Build strong customer relationships over time, becoming a reliable and  trusted point of contact for returning customers.
• Support team collaboration by communicating clearly, working in sync with teammates, and sharing information that keeps the store running smoothly.
• Uphold standards of excellence in professionalism, punctuality, and reliability—being someone your team and customers can count on every day.

What You Will Need:

• Reliability & Detail Orientation: You thrive on doing things right, following process, and keeping everything in order.
• Customer Service Focus: You listen carefully, respond thoughtfully, and are committed to solving customer needs.
• Sales Readiness: You’re comfortable recommending products and helping customers make confident purchasing decisions.
• Team Alignment: You prefer working with a group that communicates well, respects structure, and supports one another.
• Physical Ability: Comfortable lifting up to 50 lbs., standing for extended periods, and working at a register or computer.
• Education & Experience: High school diploma or equivalent preferred. Prior retail, foodservice, or inside sales experience is helpful—but not required. We provide full training.

Why You'll Succeed Here:

You enjoy consistency, purpose, and helping people. You like working within a clear structure, staying organized, and being known as someone who gets it done right. You’ll thrive in a team that values dependability, communication, and doing the little things that build big trust.

Apply now to join Ace Mart Restaurant Supply as a Customer Service & Sales Associate. Your service, consistency, and customer care will help power the foodservice industry—one trusted interaction at a time.

Ace Mart Restaurant Supply is an equal opportunity employer committed to a diverse and inclusive workplace.