Job Description - Customer Service Dispatcher Representative
By using Flight Schedule Pro, creates student and instructor flight training schedules in both part 141 and part 61 operations.
Oversees maintenance of aircraft and schedules services accordingly while maintaining accurate logbooks.
Schedules and manages payments for student written exams through PSI.
Works in Flight Schedule Pro to process billing and student financial records.
Maintains and creates employee and student profiles in Flight Schedule Pro to include medical certificates, FAA certificates, drivers license, TSA Security Authorizations, and Proof of Residency.
Coordinate billing for refueling of aircraft with other FBOs in the northeast region.
Maintains and updates inventory stored at the dispatch office to include oil, oil filters, magnetos, spark plugs, deicing equipment, etc.
Works in Flight Schedule Pro in the training hub to update training syllabuses per Jeppesen.
Orders and distributes necessary training materials to students as directed by CFIs and the Chief Pilot.
Updates Garmin GX3 and Garmin GNX 375 databases on Piper P100i aircraft.
Works with Shepherd Aero, Part 141 certificate holder, to maintain FAA legal requirements for school operations.
Documents included are student training records including graduation and termination certificates for the Part 141 programs; Air Agency Certificates, approved training syllabuses for private, instrument, and commercial; LOAs; etc.
Upkeeps the RFA Info email account and distributes and delegates important information to upper leadership as necessary.
Maintains a Part 61 interest list for future potential students
Maintains a list of inquiries through the RFA website for potential students, donors, mentors, and supporters.
Tracks fuel receipts and other miscellaneous expenses and sends them to RFA Accountants.
Daily office upkeep such as taking out garbage, vacuuming, and dusting.
Other miscellaneous tasks as directed by the Operations Manager, Chief Pilot, or Director.
Compensation: $16.50 - $18.00 per hour
EXECUTIVE SUMMARY
The formation of the first all-black squadron of combat soldiers in WWII in 1941 forever changed the path of aspiring African American aviators. Although there were only 992 pilots trained, there were approximately 15,000 trailblazers that were a part of this historic experiment including various engineers, navigators, bombardiers, mechanics instructors, crew chiefs, nurses and cooks. Now known as the Tuskegee Airmen, they dispelled myths, biases and racism by their exemplary leadership proving African Americans are brave leaders that can operate complex machinery such as airplanes. The “Double Victory” that the Airmen achieved created a paradigm shift. It was both a victory overseas and a victory at home demanding equality for African Americans in the United States. In September 2021, a new Tuskegee Airmen-inspired program launched, known as The RedTail Flight Academy.
Vision
RedTail Flight Academy is a Tuskegee Airmen-inspired pipeline to career possibilities for underrepresented people of color.
Mission
RedTail Flight Academy uses aviation as an aspirational platform to recruit, develop, expose and place underrepresented talent -- with an emphasis on candidates of color in honor of the Tuskegee Airmen.
Goal For Success
Leverage initial donation of $800K into $8 million worth of opportunities that increase diversity, expose underserved minorities to technology, and develop the next generation of leaders.
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