Customer Service Rep

Salary :

$13 - 15 hourly

Company : Nw Arkansas

Job Type : Part-Time

Springdale, Ar 72762

Number of Applicants

000+

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Job Description - Customer Service Rep

Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Team Coordinators to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

We offer highly-competitive compensation and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer:

Competitive pay ranging from $13-15 per hour

Aflac

Cell phone reimbursement

Job Responsibilities

As a Customer Service Representative , you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include:

Respond to job leads in a timely manner

Coordinating the schedule and material ordering for multiple craftsmen and projects

Utilizing our dispatching & schedule management software

Returning customers calls as needed and following up with past customers

Assist in solving operational logistics to ensure a smooth customer journey

Job Requirements

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include:

High school diploma or GED

3-5 years of administrative assistant/scheduling experience

3-5 years of working in the construction industry

Comfortable with sales

Adaptive to technology

Strong customer service skills

Solid typing skills; ten-key skills, a plus

Great multitasking and prioritization skills

Exceptional communication skills

Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus

Customer-facing experience

Build fun and rewarding career with an industry leader!

Apply now!

Compensation: $13.00 - $15.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Original job Customer Service Rep posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Nw Arkansas

View Open Positions Take Back Your Life, With Confidence Come work for and be a part of the most trusted brand in hardware and home improvement. Join our TEAM as we redefine the power of the trades. Let Ace Handyman Services handle all the hassles and paperwork while you keep your freedom, perfect y...

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Customer Service Rep

Job Description - Customer Service Rep

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