Customer Service Rep (Part-Time)

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. 

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment.  

Key Responsibilities & Duties:   

This position is part-time.

• Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.


• Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy. 


• Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies. 


• Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing. 


• Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software. 


• Follow up with customers throughout the resolution process to ensure satisfaction. 


• Route calls to the appropriate department when necessary, ensuring a seamless customer experience. 


• Assist in generating sales and upselling opportunities based on inbound customer inquiries. 


• Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers. 


• Ensure consistent communication between the company and customers to foster strong relationships. 


• Perform data entry, process cancellations, credits, and invoicing as needed. 


• Support additional call center functions and assume other duties as assigned. 

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  Strong verbal and written communication skills with the ability to convey information clearly and professionally. 

  
  


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  Previous customer service experience in a call center environment. 

  
  


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  Bilingual in English & Spanish is a plus. 

  
  


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  Ability to multi-task in a fast-paced, high-volume environment. 

  
  


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  Strong problem-solving and conflict resolution skills. 

  
  


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  Attention to detail and ability to work under frequent interruptions. 

  
  


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  Experience using CRM systems and data entry tools. 

  
  


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  Sound knowledge of customer service principles and best practices. 

  
  


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  Ability to work independently and as part of a team. 

  
  


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  High School diploma or equivalent required. 

  
  

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  Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse. 

  
  


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  Occasional lifting and moving up to 50 lbs. may be . 

  
  


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  Fast-paced environment with frequent customer interactions and problem resolution. 

  
  

• 401(k) with company match  

Compensation:  $21.00/hour