Customer Service Rep (Part-time as needed)

Company : Jccsf Careers

Job Type : Part-Time

3200 California Street, Sf

Number of Applicants

000+

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Job Description - Customer Service Rep (Part-time as needed)

The Customer Service Representative (CSR) at the JCCSF serves as an ambassador, responsible for providing excellent customer service to members, guests, and staff. The CSR is responsible for various customer service tasks, ensuring a warm and welcoming environment, and assisting with programmatic duties.

RESPONSIBILITIES

Greet members and guests, ensuring a warm and welcoming atmosphere.

Manage fitness member check-ins, ensuring proper waivers are signed electronically.

Update credit card and member information as required.

Assist with password enablement and resolve login issues.

Regularly check and maintain the health of parking equipment.

Open and close shifts as scheduled.

Engage with members, public, and staff to address questions and provide solutions to customer service issues.

Adhere to Customer Service Manual and JCCSF standards.

Utilize CRM systems for member registrations, retail purchases, and communication.

Stay informed about CRM account management processes and JCCSF program areas.

Assist members and guests with retail purchases, parking, event management, and program protocols.

Maintain cleanliness and accuracy of front desk areas, including posted schedules and flyer racks.

Perform additional duties as required.

REQUIREMENTS

1-2 years of experience in a customer-centric organization.

Outstanding customer service skills and a positive attitude.

Strong administrative skills, including proficiency in computers, databases, and multi-line phones.

Experience with Salesforce and MS Office is advantageous.

Ability to work both independently and collaboratively within a diverse team.

Excellent oral and written communication skills.

Commitment to discretion and confidentiality when handling patron data.

WORKING CONDITIONS

This position works in the front lobby area of a busy community center, and involves ongoing interactions with the public, in person and via phone.

PHYSICAL REQUIREMENTS

Position requires use of computers and telephones throughout each shift. Employees typically stand while working at the front desk. The ability to visually scan the area and report observations is required. The JCCSF will consider employment for qualified individuals who may require accommodation to carry out the essential job functions.

STATUS

Non-benefited, non-exempt position

HOURS

Variable hours; no fixed weekly schedule, schedule as needed.

SCHEDULE

May include evening, weekend, and holiday hours

FOR MORE INFORMATION

To learn more about working at the JCCSF, including staff culture, hiring practices and policies, and benefits, visit our Careers page: https://www.jccsf.org/about/careers/

Original job Customer Service Rep (Part-time as needed) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Jccsf Careers

Check out programs at the Jewish Community Center. From group fitness classes to Arts & Ideas events, three preschools, camps and more. We've got it all.

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Customer Service Rep (Part-time as needed)

Job Description - Customer Service Rep (Part-time as needed)

About the Company

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