Customer Service Representative

Salary :

$16 - 18 hourly

Company : Amherst Zones

Job Type : Part-Time

Amherst, Ma 01002

Number of Applicants

000+

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Job Description - Customer Service Representative

Benefits:

401(k)

Company parties

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $16.00 - $18.00 per hour

About Us

In the mid 1980’s, a dude and his mom came up with an idea that would change college life forever: calzones! Dan (the dude) and Penny (his mom) named their new restaurant D.P. Dough after their initials. The first D.P. Dough opened in 1987. Today, D.P. Dough delivers ooey, gooey, cheesy happiness on and around college campuses throughout the United States.

Don’t get us wrong. We love a good slice of pie too. We just don’t sell it. Why? Because calzones are way better. That’s why! D.P. Dough has been making calzone converts out of adventurous ‘Za lovers – both college students and anyone else who is young at heart – since before slap bracelets were cool.

D.P. Dough calzones are tasty anytime. But, we are best known for being THE PLACE to go or call when it is crazy late. Who else is gonna deliver you a custom made calzone after the bars close?

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About the Company

Amherst Zones

Delivering our fresh baked Zone® brand calzones to university communities across the country.

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Customer Service Representative

Job Description - Customer Service Representative

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