Customer Service Representative

Salary :

$14 - 15 hourly

Company : Shamrock Cleaners

Job Type : Part-Time

Tallahassee, Fl 32312

Job Description - Customer Service Representative

Benefits:

401(k)

401(k) matching

Dental insurance

Free uniforms

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Handle cash and credit card transactions.

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $14.00 - $15.00 per hour

About Us

Shamrock Cleaners has been proudly serving the Tallahassee area for over 25 years. We are on a mission to provide high quality work and excellent customer service because the focus of our business is YOU. We take the time to know you by name and remember your preferences. Our professionals truly enjoy your company and the conversations shared with each customer. We will ensure your satisfaction by returning your garments and household items to you in better condition than when you entrusted them to us.

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Customer Service Representative

Job Description - Customer Service Representative

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