Logo-of-Blue-Cardinal-Home-Services-hiring-for-jobs-in-US-on-GrabJobs

Customer Service Representative

salary Salary :

$12 - 16 hourly

icon briefcase Job Type : Part-Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Customer Service Representative



Part-time


Description

 

Midway Plumbing is seeking a dedicated and customer-focused Client Service Representative to be the welcoming voice of our company. This part-time position is ideal for someone who thrives in a fast-paced environment, understands the importance of first impressions, and enjoys helping people solve problems with professionalism and care.

Key Responsibilities

  • Answer all incoming client calls promptly (ideally before the third ring) using the approved company greeting
     
  • Serve as the first point of contact for customers and deliver a warm, courteous, and professional experience every time
     
  • Prioritize client needs above all other tasks and ensure they feel well cared for and valued
     
  • Accurately schedule service and maintenance appointments, coordinating with technicians to ensure on-time service
     
  • Notify clients proactively if there are any scheduling delays and work to rebook at their convenience
     
  • Make outbound calls to Club Membership clients to schedule seasonal maintenance and maximize appointment volume
     
  • Support the team in meeting daily goals for service and repair calls, which help generate future replacement opportunities
     
  • Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction
     
  • Maintain clear communication with technicians and office staff to ensure seamless operations
     
  • Uphold Midway Plumbing’s Code of Ethics and Team Rules at all times

Requirements

 

What You Bring

  • Previous experience in a customer service or call center role (required)
     
  • Knowledge of plumbing or home services industry (preferred)
     
  • A courteous and pleasant demeanor—whether on the phone or off
     
  • Strong verbal communication and listening skills
     
  • Excellent time management, organization, and problem-solving abilities
     
  • Ability to remain calm under pressure and handle multiple tasks with ease
     
  • Familiarity with scheduling or dispatch software (a plus)
     
  • Bilingual a plus, but not required
     

Why Join Midway Plumbing?

  • Friendly and supportive work culture
     
  • A steady, part-time weekday schedule—no weekends!
     
  • Opportunities to grow in the home services industry
     
  • The satisfaction of helping customers solve important issues every day
     

If you're passionate about great customer service, enjoy being part of a team, and want to make a meaningful impact, we’d love to hear from you!

Monday - Friday, 9-3

$12-$16 an hour based on experience


Salary Description

$12-$16 an hour

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Customer Service Representative Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Customer Service Representative Jobs in the US

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.