Customer Service Representative

Midway Plumbing is seeking a dedicated and customer-focused Client Service Representative to be the welcoming voice of our company. This part-time position is ideal for someone who thrives in a fast-paced environment, understands the importance of first impressions, and enjoys helping people solve problems with professionalism and care.

Key Responsibilities

• Answer all incoming client calls promptly (ideally before the third ring) using the approved company greeting
   
• Serve as the first point of contact for customers and deliver a warm, courteous, and professional experience every time
   
• Prioritize client needs above all other tasks and ensure they feel well cared for and valued
   
• Accurately schedule service and maintenance appointments, coordinating with technicians to ensure on-time service
   
• Notify clients proactively if there are any scheduling delays and work to rebook at their convenience
   
• Make outbound calls to Club Membership clients to schedule seasonal maintenance and maximize appointment volume
   
• Support the team in meeting daily goals for service and repair calls, which help generate future replacement opportunities
   
• Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction
   
• Maintain clear communication with technicians and office staff to ensure seamless operations
   
• Uphold Midway Plumbing’s Code of Ethics and Team Rules at all times

What You Bring

• Previous experience in a customer service or call center role (required)
   
• Knowledge of plumbing or home services industry (preferred)
   
• A courteous and pleasant demeanor—whether on the phone or off
   
• Strong verbal communication and listening skills
   
• Excellent time management, organization, and problem-solving abilities
   
• Ability to remain calm under pressure and handle multiple tasks with ease
   
• Familiarity with scheduling or dispatch software (a plus)
   
• Bilingual a plus, but not required
   

Why Join Midway Plumbing?

• Friendly and supportive work culture
   
• A steady, part-time weekday schedule—no weekends!
   
• Opportunities to grow in the home services industry
   
• The satisfaction of helping customers solve important issues every day
   

If you're passionate about great customer service, enjoy being part of a team, and want to make a meaningful impact, we’d love to hear from you!

Monday - Friday, 9-3

$12-$16 an hour based on experience