We're sniffing out our next Customer Service Representative at Brown Dog Lodge Veterinary

At Brown Dog Lodge Veterinary, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient.

🎁 Perks & Pay: 

Part-time health, mental health, and telehealth benefits 

Pay starts at $19.00/hour DOE + tips 

About the Role:
As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.

Key Responsibilities:

• Welcome clients and patients with warmth, professionalism, and empathy
• Answer phone calls and emails promptly while providing accurate information
• Manage appointment scheduling and maintain efficient client flow
• Process payments and maintain precise client and patient records
• Collaborate closely with veterinarians and medical staff to support patient care
• Handle client concerns with discretion, understanding, and problem-solving skills
• Uphold our hospital’s standards for client confidentiality and service excellence

Qualifications:

• Previous experience in a client service role (veterinary or healthcare preferred)
• Exceptional communication, interpersonal, and organizational skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency with computers and, ideally, practice management software
• A professional appearance and demeanor, with genuine compassion for pets and their owners

Why Join Brown Dog Lodge Veterinary?

• A refined, team-oriented environment dedicated to client satisfaction and patient care
• Competitive compensation and comprehensive benefits
• Opportunities for professional development and continuing education
• Employee discounts for veterinary services and products

If you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the Brown Dog Lodge Veterinary team.

👉 Apply today to join a practice where your skills, empathy, and professionalism make a meaningful difference—every day.