Customer Service Representative Part Time

Description

Job Summary:

The Customer Service Representative (Part Time) is responsible for supporting Lighthouse Louisiana customers by providing helpful information, answering questions, and addressing complaints. The incumbent is the front line of support for customers and helps ensure that customers are satisfied with our products, services, and attention to their needs. The Customer Service Representative interacts with other departments to promote a team atmosphere and to increase their knowledge base to be a general resource on Lighthouse Louisiana products and operations. Relationship building is critical to the success of this position.

JOB RESPONSIBILITIES

The Customer Service Representative will be responsible for the following core job duties:

1. Identify and assess customers’ needs to achieve satisfaction and resolve issues and complaints.
2. Provide accurate, valid, and complete information to all customers in a timely, professional, and courteous manner.
3. Represent the Lighthouse in a professional and positive manner at all times, building sustainable relationships and trust with customers.
4. Accurately input data in the appropriate Lighthouse systems.
5. Accurately and timely process all incoming orders received by e-mail, telephone, mail, or walk-in customers.
6. Manage large volumes of incoming phone calls.
7. Take orders, quote pricing and product availability, and provide status on pending orders, along with ship dates and pro numbers as needed.
8. Maintain electronic files of customer purchase orders and processed sales orders.
9. Update and maintain customer/contact/address database records.
10. Become familiar with all customer purchasing channels and Lighthouse’s pricing structure. Be able to quickly differentiate between customer groups to provide accurate information during customer interactions.
11. Become a subject matter expert by maintaining current and comprehensive knowledge of products and researching information, when appropriate, to offer solutions to customers’ inquiries.
12. Confer with production, shipping, and warehouse to expedite orders.
13. Obtain customer feedback whenever possible and present ideas to the team on how to improve existing products and procedures.
14. Flexibility to support initiatives and events to raise awareness to Lighthouse products in collaboration with business partners.
15. Perform other duties as assigned by the supervisor.

Requirements

JOB QUALIFICATIONS & REQUIREMENTS

1. Education: High School / GED required.
2. Special Knowledge/Skills: Excellent verbal and written communication skills; competent in the Microsoft Office Suite. NetSuite experience a plus.
3. Experience: 1-2 years’ customer service-related experience preferred. Customer call center experience is a plus.
4. Supervisory Responsibility: None.
5. Physical: Ability to effectively perform specified duties. Able to travel throughout the facility to safely and effectively manage all work responsibilities, breaks, and emergency evacuations, with or without reasonable accommodation. Able to manage all self-care needs and activities of daily living as required to support successful employment, with or without a reasonable accommodation.
6. Personality Traits: Work independently, detail oriented, creative, responsible, and self-motivated.
7. Working Conditions: Inside office setting.
8. Work Schedule: Part time, 20 hours weekly schedule.
9. Background Check and Drug Testing required: Employment is contingent upon satisfactory results.

This job description does not imply that these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operation of the Division/Department upon request by his/her supervisor.

Accomplishments in these areas of responsibility will be the basis of the employee’s evaluation, continuation of employment, and change in compensation.