Customer Service Representative (Part-Time)

Job Overview:
The Customer Service Representative is a year round part-time position located at the following facilities: Civic Center, 5 Ashlawn Avenue, Montgomery, IL; South Point, 810 Preston Lane, Oswego, IL; and Boulder Point, Zero Boulder Hill Pass, Montgomery, IL. Responsibilities include serving the needs of the external and internal customers of the Oswegoland Park District, while supporting the Oswegoland Park District's mission statement.

Education, Duties, & Responsibilities:

• High School Diploma or equivalent


• At least two years related experience preferred

Essential Duties & Responsibilities:

• Significant involvement in serving the needs of the customer


• Significant involvement in answering, managing, and following up with phone calls


• Significant involvement in registration process


• Significant involvement in managing the customer database, including annual waivers


• Significant involvement in prioritizing and performing varied tasks


• Significant involvement in assisting and supporting staff with their needs


• Significant involvement in promoting OPD programs, services, and special events


• Responsible for successfully balancing receipts, reconciling transactions, and preparing daily deposits


• Responsible for ensuring confidential use of customer information, including but not limited to credit card transactions, bank information, and household account information


• Considerable understanding of programs and services offered


• Considerable understanding of programs, events, parks, & services offered


• Considerable involvement in managing office functions


• Considerable involvement in seeking out ways to make improvements


• Considerable involvement in seeking out participants suggestions, comments, and needs and reporting these to the Customer Service Supervisor


• Considerable involvement in maintaining the cleanliness and appearance of facilities


• Considerable involvement in being aware of any unsafe situations and making suggestions for improvements to the Safety Council


• Working closely with Program Supervisors and Coordinators


• Other duties as assigned
  
  

Skills and Qualifications:

• Minimum of 18 years of age and possess a valid drivers license


• Ability to plan, organize, and make decisions independently


• Ability to communicate effectively verbally and in writing, as well as in email


• Ability to deal well with the public and employees of the Park District


• Ability to maintain composure in stressful situations


• Ability to understand and utilize varied information


• Ability to operate office machinery and computers


• Knowledge of Microsoft Word


• Understand and exhibit behavior consistent with the values of the Park District

Hours:

10-15 hours per week. The Customer Service Representative's schedule may vary to meet the needs of the District. Weekend and evening hours will be required throughout the year. Monthly schedules will be available at least three weeks in advance.  Must be available to work days, evenings, and weekends.

Rate:

$17-$17.50/hour